Sales Associate at Petco in Brea, CA

Summary: Petco is a leading retailer in pet supplies and services, dedicated to improving the lives of pets and their owners. The Sales Associate plays a crucial role in providing exceptional customer service, assisting pet parents in finding the right products, and ensuring a welcoming environment in the Pet Care Center.

Responsibilities:
- Support the health, safety, and proper care of all animals in accordance with Petco policies and standards
- Share accurate product and pet care information to help customers make informed choices
- Help maintain a clean, safe, and welcoming environment for pets, customers, and partners
- Greet customers and deliver friendly, helpful, and solution-focused service
- Create positive shopping experiences that build trust and customer loyalty
- Support teammates through collaboration and teamwork
- Help maintain an organized, visually appealing sales floor
- Assist customers in selecting products and services that meet their pets’ needs
- Process sales, returns, and exchanges accurately and efficiently
- Stock shelves, replenish merchandise, and support inventory integrity
- Assist with store recovery, merchandising, and promotional set-ups
- Follow all company policies, procedures, and safety standards
- Support additional tasks and responsibilities as assigned
- Deliver consistent, courteous, and knowledgeable service
- Educate customers on products, services, and promotions
- Support store sales and service goals
- Maintain store cleanliness, organization, and presentation standards
- Assist with inventory replenishment and stock accuracy
- Support daily operational routines and task execution

Required Qualifications:
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic math skills and comfort handling cash and transactions
- Strong attention to detail and reliability
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays

Preferred Qualifications:
- Previous retail or customer service experience preferred but not required
- Passion for animals and interest in pet care

Required Skills: Pet care, Cash handling, Sales transactions, Inventory replenishment, Merchandising, Store operations

Benefits: For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits