Key Holder at Petco in Wareham, MA

Summary: Petco is a pet care retailer focused on improving the lives of pets and people. The Key Holder supports store leadership by supervising partners, opening and closing the store, maintaining animal care and operational standards, and delivering excellent customer service. The role also supports merchandising, inventory, sales initiatives, and daily store operations.

Responsibilities:
- Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals
- Promote a safe, welcoming environment for pets, pet parents, and partners
- Follow all policies and procedures related to animal welfare, safety, and store operations
- Deliver friendly, knowledgeable, and solution-oriented service to every customer
- Support and supervise store partners, helping maintain productivity and positive morale
- Assist with training new partners and reinforcing best practices on the sales floor
- Help maintain a clean, organized, and visually appealing store environment
- Open and close the store while following all cash handling, safety, and security protocols
- Support daily store operations including sales, task execution, and recovery
- Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups
- Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork
- Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership
- Process transactions, refunds, and exchanges accurately and efficiently
- Act as the primary point of contact in the absence of store management
- Support sales initiatives and promotions to help achieve store goals
- Maintain merchandise presentation and in-stock conditions to Petco standards
- Ensure accurate pricing and signage throughout the store
- Assist with inventory counts, product replenishment, and shrink awareness
- Monitor merchandising and inventory conditions during shifts and escalate issues as needed
- Ensure compliance with company policies, procedures, and safety standards
- Address customer questions and resolve concerns promptly and professionally
- Model Petco’s selling behaviors and service expectations
- Provide guidance and direction to partners during assigned shifts
- Escalate concerns appropriately to store leadership

Required Qualifications:
- Previous retail experience required
- Strong leadership, problem-solving, and decision-making skills
- Excellent communication and interpersonal abilities
- Ability to multitask and thrive in a fast-paced environment
- Basic math skills and experience handling cash and transactions
- Reliable, responsible, and detail oriented
- Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events
- The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
- A limited amount of travel may be required for training, meetings, or community engagement

Preferred Qualifications:
- key holder or supervisory experience preferred

Required Skills: Retail Operations, Animal Care and Handling, Cash Handling, Point-of-Sale Transactions, Inventory Management, Merchandising

Benefits: Purpose-driven work that makes a difference for pets and people., Opportunities to build leadership skills and grow your career., A collaborative, inclusive team culture., A strong stepping stone for future leadership opportunities., Health and financial benefits., 401K., Incentives., PTO