Perkins American Food Co.→

Service Leader at Perkins American Food Co. in FL-Cape Coral-33990

Mid LevelOn-siteFull-timeFL-Cape Coral-33990

Job Description

BE A PART OF OUR SUCCESS!

Educational Assistance with DeVry University with complimentary laptop**
Immediate Family Members are also eligible
Competitive Pay with Service Award Incentive
Get paid daily through Daily Pay!
Comprehensive Health Benefits including Medical, Dental, Vision, and more!***
401(k) retirement savings with company match
Flexible Schedule
All you can eat pancakes + meal discounts!
Employee Discount Program
Development Pathway: Step by step process to grow your career
3 College Credits hours for completing manager training****

Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.

Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities:

Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Qualifications:

Basic skills such as sanitation, safety, and customer service taught through in-house training
Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
Must be able to communicate clearly
Must be able to coordinate multiple tasks simultaneously

Physical Requirements / Environment / Work Conditions:

Must have high level of mobility/flexibility
Must be able to work irregular hours under heavy stress/pressure during peak times
Must possess a high level of coordination
Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
Must be able to fit through an opening 30” wide
Requires frequent reaching, bending, pushing and pulling
Exposure to heat, steam, smoke, cold and odors
Requires continual standing and walking

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace.

The longevity and success of Perkins American Food Co. is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.