Cash Application Manager at Performance… · Westlake

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America – offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Location & Schedule:

• Location: Westlake, TX
• Hybrid schedule: Monday -Thursday in office 7:00 AM – 3:30 PM
• Friday remote 7:00 AM – 3:30 PM

Compensation:

• Salaried position: $70,000+ annually
• Eligible for the Annual Incentive Plan (AIP), with a target bonus of 20% of base salary, subject to plan terms and performance results

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.
• Growth opportunities performing essential work to support America’s food distribution system.
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Position Summary
As the Cash Application Manager, you will lead the daily operations of the Cash Application team, ensuring customer payments are applied accurately and on time across Core-Mark's operating companies (OpCos) in the U.S. and Canada. This role goes beyond day-to-day posting. You will reduce unapplied cash, strengthen bank-to-General Ledger reconciliation and controls, and drive process improvement and automation across the cash application function.

In this role, you will:

• Lead and develop the Cash Application team to apply all customer payments accurately and within service level agreements.
• Strengthen controls and audit readiness over reversals, write-offs, and check copies.
• Lead process standardization, automation, and training initiatives across the cash application function.

Success in this role is measured by cash applied within service level agreements, unapplied and on-account cash balances and aging, auto-match and automation rates, timeliness and accuracy of bank-to-General Ledger reconciliations, audit and control findings, and completion of process improvement initiatives.


Why Join Us

• Enterprise-wide impact: Shape how cash is applied, reconciled, and controlled across a distribution network serving the U.S. and Canada.
• Leadership visibility: Partner directly with finance, credit, collections, treasury, accounting, and OpCo leaders.
• Career growth: Build expertise in cash operations, reconciliation, automation, and controls. Core-Mark promotes internally whenever possible and provides frequent training to help you reach your career goals.
• Flexibility: Hybrid schedule with Tuesdays and Fridays working remotely.

Responsibilities

• Manage the daily operations of the Cash Application team, including application of checks, ACH, wire, and CAD payments, and ensure appropriate coverage and cross-training across all payment types.
• Set daily priorities, monitor workload and productivity, and ensure the team meets customer service level agreements.
• Lead hiring, onboarding, goal setting, one-on-ones, and annual performance reviews; train, coach, and mentor the team; and adjust staffing to support volume changes, peak periods, and growth.
• Own cash application metrics and dashboards, and report trends in unapplied cash, productivity, and service levels to finance leadership.

Banking & Reconciliation

• Oversee bank reporting across multiple U.S. and Canadian (CAD) banking portals, and ensure bank activity is balanced to the General Ledger daily, weekly, and monthly, with reconciling items researched and cleared on time.
• Support monthly, quarterly, and year-end financial close by providing reporting, reconciliations, and audit support.
• Manage all payment and remittance channels, including lockbox, EDI 820 remittance files, electronic payments, and credit card and customer portal payments, and partner with treasury on bank account and payment channel setup.

Customer & Cross-Functional Partnership

• Partner with the National A/R Collections team to resolve and prevent cash posting issues and payment exceptions, including short pays, deductions, returned and NSF payments, and unclaimed credits and escheatment.
• Develop close customer partnerships to resolve remittance issues and improve remittance quality.
• Partner with divisions, credit, treasury, and accounting to resolve incoming cash and check issues.
• Understand how warehouse, transportation, and other operational processes affect payments and remittances, and partner with those teams to address root causes.

Controls, Process Improvement & Training

• Ensure compliance with corporate policies, SOX requirements, and internal controls over cash receipts, reversals, write-offs, and check copy requests, and lead audit readiness, evidence requests, and remediation of findings.
• Maintain fraud prevention controls, including verification of customer banking information changes and monitoring for check and payment fraud.
• Serve as the business owner for cash application systems and auto-match rules, partnering with SAP and IT to drive process improvement through technology and automation.
• Develop and maintain departmental policies, procedures, and training materials.

Key Competencies

• Leadership and Coaching
• Attention to Detail and Accuracy
• Analytical and Data-Driven Decision Making
• Process Improvement and Automation
• Cross-Functional Communication and Influence
• Customer Focus
• Change Management
• Working Under Pressure in a Fast-Paced Environment