Assistant Manager | Centra Dublin at PELCO Group · Dublin

Overview:

Our business is growing- are you ready for a new challenge?

If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team in Robinstown. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business.

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities:

Customer Service

Pro-actively deliver excellence in customer service at all times

Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours

Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate

Store Operations and standards

Support the Site Manager in the efficient day-to-day running of retail unit

Ensure that the store reflects company's standards of merchandising, presentation and Customer Care

Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same

Ensure all operational checklists are followed on a daily basis across the shop and forecourt

Team Management

Competently manage and organise a team of staff

Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace

Develop and promote good communication between employees and management in a safe, respectful and inclusive environment

Support Store Manager in the development and training of the team to required training standards

Manage employee performance, giving regular feedback, recognition and encouragement

Stock Management

Ensure accurate ordering of stock from PLOF

Accept and process deliveries

Merchandise shop area to ensure maximum performance of products

Be vigilant at all times to prevent stock loss and waste

Perform and manage weekly / monthly stock takes

Achieve the specified margins and sales targets set out by Support Office

Health, Safety and Welfare Management

Assume role of H&S Officer for designated site

Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments

Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement

Maintain security awareness at all times and escalate where appropriate

General/Other

Comply with Pelco Ltd. policies at all times

Comply with all legislation relevant to the operation of a service station including Employment Law

Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld

Develop strong working relationships with colleagues and Group Management

Complete all tasks to the best of your ability and to the highest standard

Ensure discretion and confidentiality are maintained at all times

Perform any other duties or assume other responsibilities that may be assigned to the role

The ideal candidate will have:

Minimum 2 years' experience in a Supervisory/ Management position;

Levels 1 & 2 knowledge of food safety is a distinct advantage;

Excellent communication and delegation skills;

Proven staff management skills;

Highly driven with a strong work ethic;

Passion for retail and customer excellence.

Thrive in a fast-paced working environment.

Salary and Benefits:

Excellent salary dependent on experience

Additional Annual Leave up to 27 days per year

Group VHI Health Care Scheme

Employee Wellness Programme

Paid Family Leave

Paid Sick Leave

Store Discount

Ongoing training, appraisals and career progression opportunities

Bike to Work Scheme

Mileage Scheme

Staff Referral Scheme

E-Learning

Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!