Service Representative at Paycor in Cincinnati, OH

Summary: Paychex provides payroll, HR, benefits, and advisory services through a connected HCM platform. The Service Representative provides customer service for Paychex products, resolves client claims and complaints, follows up on outstanding items, and documents client interactions using various systems and communication channels.

Responsibilities:
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions

Preferred Qualifications:
- Bachelor's Degree - Preferred

Benefits: Medical coverage, Virtual wellness classes, Tuition reimbursement, 401(k) + employer match, Adoption assistance, Financial assistance, Paid time off, Company holidays, Culture days, Comprehensive work-life balance programs, Award-winning training and development programs with ongoing learning opportunities, Paid time off for volunteerism, Company-wide and local community initiatives