Account Manager at Pavago in Costa Rica

Account Manager (Full-Cycle Recruitment) – Remote

Position Type: Full-Time, Remote Location: LATAM Preferred Working Hours: U.S. Business Hours

About the Role

At Pavago, we’re hiring an Account Manager to own the full recruitment lifecycle for a portfolio of U.S.-based clients.

This is not a traditional account management role.

You’ll be responsible for managing hiring processes from kickoff through successful placement by partnering directly with clients, sourcing and evaluating top talent, coordinating interviews, negotiating offers, and ensuring a seamless experience for both clients and candidates.

If you enjoy building relationships, managing multiple searches, and delivering exceptional hiring outcomes, this role is a strong fit.

What You’ll Own

Full-Cycle Recruitment

• Own the recruitment process from intake through successful placement.
• Conduct kickoff meetings to understand hiring goals, role requirements, and ideal candidate profiles.
• Develop sourcing strategies for each search.
• Source candidates using:
  • LinkedIn Recruiter
  • Job boards
  • Internal talent pools
  • Professional networks
• Screen resumes and conduct structured interviews.
• Evaluate:
  • Skills
  • Experience
  • Communication
  • Cultural fit
• Build and maintain strong candidate pipelines across multiple open roles.

Candidate Management

• Guide candidates through every stage of the hiring process.
• Ensure every candidate completes a full application package before client submission, including:
  • Updated resume
  • Screening interview
  • Salary expectations
  • Availability and notice period
  • Introductory video
  • Required assessments (when applicable)
  • Additional client-requested documentation
• Follow up proactively to ensure timely completion of hiring requirements.
• Prepare candidates for client interviews.
• Maintain consistent communication from first contact through onboarding.
• Deliver an exceptional candidate experience throughout the recruitment journey.

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Provide regular hiring updates and market insights.
• Present only fully qualified and thoroughly vetted candidates.
• Coordinate interview scheduling and collect client feedback.
• Manage offers, negotiations, onboarding, and successful placements.
• Build long-term client relationships that encourage repeat business.

Recruitment Operations

• Maintain accurate records in ATS and CRM systems.
• Track candidate progress across every stage of the hiring process.
• Keep hiring pipelines organized and up to date.
• Meet hiring timelines while maintaining high-quality standards.
• Continuously improve recruitment workflows and candidate experience.

What Success Looks Like

• High-quality candidates are presented quickly.
• Hiring timelines are consistently met.
• Clients receive proactive communication and exceptional service.
• Candidates remain engaged throughout the hiring process.
• Recruitment pipelines stay organized and accurate.
• Placements lead to long-term client satisfaction and repeat business.

What Makes You a Strong Fit

• You enjoy owning the hiring process from beginning to end.
• You’re highly organized and comfortable managing multiple searches simultaneously.
• You’re an excellent interviewer with strong talent assessment skills.
• You communicate clearly with both clients and candidates.
• You’re proactive, responsive, and committed to delivering exceptional hiring experiences.
• You build long-term relationships through trust, consistency, and results.

Required Experience & Skills

Experience

• 3+ years of experience in:
  • Full-cycle recruitment
  • Talent acquisition
  • Agency recruiting
• Experience managing multiple hiring processes simultaneously.
• Strong experience sourcing, interviewing, and evaluating candidates.
• Experience working directly with U.S.-based clients.
• Excellent written and verbal English communication skills.
• Strong interviewing and relationship-building abilities.
• Exceptional organizational skills and attention to detail.

Technical Skills

• LinkedIn Recruiter
• Applicant Tracking Systems (ATS)
• CRM platforms
• Google Workspace
• Zoom

Nice to Have

• Experience recruiting for:
  • Technical roles
  • Sales
  • Operations
  • Executive leadership
• Agency or staffing industry experience.
• Experience recruiting remote global talent.
• Familiarity with AI-powered recruiting and sourcing tools.

What a Typical Day Looks Like

• Meet with clients to discuss hiring priorities and open positions.
• Source and screen candidates across multiple recruiting channels.
• Conduct interviews and evaluate candidate fit.
• Prepare complete candidate packages for client review.
• Coordinate interviews and gather hiring feedback.
• Update ATS and CRM records.
• Manage offers, negotiations, and onboarding activities.
• Provide hiring updates and market insights to clients.

In short: You’ll manage the entire recruitment lifecycle, helping clients hire exceptional talent while delivering an outstanding experience for every candidate.

Key Metrics for Success (KPIs)

• Time to present qualified candidates.
• Time to fill.
• Number of successful placements.
• Candidate response and engagement rates.
• Application package completion rate.
• Interview-to-offer ratio.
• Offer acceptance rate.
• Client satisfaction.
• Candidate satisfaction.
• Recruitment pipeline accuracy.

Why Join Pavago?

• Own the complete recruitment lifecycle for a diverse portfolio of U.S. clients.
• Build lasting relationships with both clients and candidates.
• Work in a collaborative, fast-growing remote environment.
• Gain exposure to hiring across multiple industries and functions.
• Opportunity to grow into:
  • Senior Account Manager
  • Talent Acquisition Lead
  • Recruiting Manager
  • Client Success Leadership

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your recruiting experience, and explain how you’ve managed full-cycle hiring, built candidate pipelines, partnered with clients, and successfully filled roles. You’ll also have the chance to highlight your approach to candidate experience, stakeholder communication, and recruitment operations. Your video will be reviewed by our recruitment team before moving forward to the interview stage.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about full-cycle recruiting, enjoy building strong client relationships, and thrive on helping companies hire exceptional talent, we’d love to hear from you. Apply today and become a key partner in delivering world-class hiring experiences.