Client Operations Manager at Paul, Weiss,… · New York

Position Summary:

· Exciting opportunity to join innovative and expanding group within the Finance Department, working with cross-functional teams focused on providing operational support and innovative solutions for strategic clients’ portfolio of matters.

· The Manager plays a key role in shaping how the firm supports client needs by directly engaging with internal stakeholders and external clients, elevating the client experience through consistent, high-quality support.

· The role of Manager will report to the Client Operations Director.

Main Responsibilities:

· Client Engagement and Solutions:

o Proactively assess and identify potential issues across matter portfolio, taking ownership of the solution and reporting-up to internal stakeholders.

o Serve as the primary point of contact for client support requests from Legal and Finance stakeholders regarding general policies and guidelines, including engagement terms, accruals and budgets.

o Serve as the primary point of contact for complex client challenges, following through to resolution while also identifying areas of improvement, collaborating with multiple teams to successfully implement.

o Participate in collaborations with cross-functional operational teams supporting the client engagement to maximize efficiencies and information- sharing.

· Relationship Management:

o Own key stakeholder and client relationships, including regular communications to understand and anticipate needs.

o Translate client needs into actionable workflows for broader team, ensuring consistent and timely delivery of support across multiple matters and practices.

o Respond to internal and external client inquiries throughout the engagement with a solutions-focused mindset while managing expectations and timelines.

o Develop and implement communication plans to ensure visibility of key financials and relationship issues across multiple relationship partners and legal teams;

o Support strategic reporting and insights, working with Director to establish KPIs for strategic clients and design dashboards to present complex engagement and financial data in a meaningful way.

· Team Support:

o Manage a growing team Analysts and Specialists, serving as the go-to resource for direct reports and providing oversight to drive consistent client support in a cooperative team setting.

o Develop and implement team protocols and standardized workflows to support complex client engagements across a range of practice areas, while also actively contributing to day-to-day client needs.

o Adhere to strict confidentiality regarding firm/ client information and financial data

Qualifications:

· Strong academic background; Bachelor’s degree required.

· 6 years of experience in client-facing financial or operational role, preferably in a law firm or professional services environment; experience with legal billing a plus.

· 2 years of direct management experience with a track record of developing high-performing teams and fostering mentorship.

· Demonstrated success in stakeholder relationship management, with the ability to navigate complex dynamics in a cross-functional setting.

· Proactive problem-solver, able to identify causes and implement impactful solutions both independently and through collaboration.

· Exceptional written and verbal communication skills; must be comfortable reporting-up internally and engaging with external clients.

· Strong organizational skills; unerring attention to detail with the ability to manage multiple timelines and interconnected workflows simultaneously while responding to shifting priorities.

This is a hybrid role which requires in-office attendance in accordance with the schedule set forth by the department. A hybrid schedule is an essential function of this role.

This is an exempt position.