Senior Product Manager (6-Month Fixed-Term… at Patchwork · London

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

As a Senior Product Manager joining us on a six-month fixed-term contract, you'll play a key role in shaping and delivering our workforce management solutions, building products that solve meaningful problems for NHS staff and healthcare organisations across the UK.

You'll join a collaborative Product Team made up of Product Managers and Product Designers, working closely with Engineering and cross-functional stakeholders to drive product strategy, deliver intuitive user experiences and bring impactful solutions to market. Together, we take complex healthcare challenges and turn them into simple, scalable products that create real value for our customers and support Patchwork's continued growth.

We're looking for an experienced Senior Product Manager who can hit the ground running, quickly build an understanding of our products and customers, and confidently take ownership of meaningful product outcomes from the outset. You'll have the autonomy to tackle high-impact problems, make informed decisions using data and customer insights, and drive delivery within a fast-paced, collaborative environment.

Alongside owning your product area, you'll provide guidance and mentorship to others, champion product best practices and help strengthen how the wider Product Team works together.

This is a hands-on opportunity to make a genuine impact within six months, working closely with internal teams and directly with our NHS customers, including visits to customer sites to understand their challenges and help shape solutions that make a difference to their day-to-day working lives.

Key Responsibilities

Technical Leadership

• Provide guidance and mentorship to fellow Product Managers, helping to shape product strategy, embed best practices and share new ideas across the wider Product Team.
• Be a leader in agile processes by demonstrating ideal standards in gathering requirements, managing an agile backlog, writing user stories, and leading squad refinement sessions.
• Quickly build credibility within your agile squad and across cross-functional teams, influencing product direction, aligning priorities and driving successful outcomes without relying on formal authority.

Product Management

• Defining your product area’s strategic roadmap through multidisciplinary and continuous product discovery, and performance tracking.
• Take ownership of your product area, quickly establishing priorities and driving meaningful product outcomes through effective roadmap and backlog management, working closely with Engineering, Design and Client Operations teams.
• Lead strategic and tactical go-to-market and product rollout activities, collaborating across teams to ensure successful launches and customer adoption.

Analytics & Insights

• Analysing and synthesising insights (e.g. user feedback, product data, sales pipeline, market intel etc.) to drive data-informed product decisions.
• Leveraging quantitative and qualitative insights, internal discussions, and external discovery to continuously prioritise and manage the backlog.
• Tracking and monitoring product metrics to measure product success for each target segment and market.

Collaboration

• Build trusted relationships with customers, confidently leading client meetings and participating in on-site visits to understand their challenges, gather insights and communicate product direction.
• Quickly establish strong relationships with stakeholders across the business, gathering requirements, communicating product decisions and aligning technical and non-technical teams around shared outcomes.
• Working collaboratively with Technology to build an effective and open relationship and strong collaborative relationships with your agile squad(s).
• Working collaboratively with Revenue to support sales efforts and educate stakeholders on product capabilities, new features, and future roadmaps.

Documentation

• Creating and maintaining documentation such as product 1-pagers and product requirement documents; and upholding good standards of technical documentation within the Product Team.
• Create and improve internal documentation that supports effective ways of working, knowledge sharing and continuous development across the Product Team.

Research & Innovation

• Keeping up with industry trends, emerging technologies, and best practice.
• Evaluating new tools, technologies, and methodologies to drive continuous improvement.

Essential

• Significant experience working in Product Management within agile SaaS product development environments, with the ability to quickly understand complex products and customer needs.
• A proven track record of building, communicating and delivering strategic product roadmaps, taking ownership of product direction and outcomes.
• Demonstrable experience delivering measurable value to customers through product strategy, roadmap execution and data-informed decision-making.
• Strong communication and stakeholder management skills, with experience influencing senior stakeholders, leading customer conversations and collaborating effectively across technical and non-technical teams.
• Experience providing guidance and mentorship to other Product Managers, sharing best practices and helping improve ways of working across product teams.
• A proactive, self-starting approach, with the ability to quickly establish priorities, build relationships and deliver meaningful outcomes with a high degree of autonomy.

Nice to Have

• Experience building and launching new-to-market products.
• Experience working within a technology start-up or scale-up.
• Experience working in fixed-term or contract Product Management roles, with a track record of quickly integrating into new teams and delivering meaningful outcomes.
• Experience or knowledge of the NHS, healthcare or HealthTech sector.
• Experience or knowledge of workforce management products or applications.
• Qualifications in a relevant field, such as Computer Science or Product Design.

Salary Range: £80,000–£85,000 per annum (pro rata)

• Hybrid and flexible working
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog-friendly hub
• Vibrant hub with unlimited refreshments and games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.