Technical Operations Coordinator at Parkonic… · Dubai

Technical Operations Coordinator

Reports To

Technical Operations Manager / Technical Platform & Operations Manager

Location - UAE

Seniority - Coordinator

Preferred Profile

Command-centre / NOC-oriented technical support profile; shift flexibility where required

Employment

Full-time

ROLE PURPOSE

Monitor Parkonic’s live technology environment and act as the first operational response point for system incidents. The Technical Operations Coordinator will perform initial troubleshooting, classify incidents, create and assign technical tickets, monitor SLA performance and coordinate with maintenance and technical teams until complete resolution.

KEY RESPONSIBILITIES

Continuously monitor Parkonic systems and operational technology, including ANPR cameras, parking lanes, connectivity, servers, cloud services, payment services, integrations, alerts and hardware status.

Perform Level 1 troubleshooting and basic diagnostics.

Determine whether incidents relate to hardware, software, network, integration or operational issues.

Create structured service and maintenance tickets and correctly categorize severity and business impact.

Assign incidents to the appropriate technical or maintenance team and escalate critical incidents immediately.

Monitor tickets against SLA requirements and follow up continuously until resolution.

Verify system functionality after maintenance or technical intervention before closure.

Maintain accurate incident records and shift-handover reports.

Identify repetitive technical failures and escalate recurring problems for root-cause analysis.

Coordinate with field maintenance teams, IT, software teams, ANPR specialists and vendors.

Support site commissioning and operational readiness when required.

Ensure major incidents and system performance are accurately reflected in Oculus dashboards.

REQUIRED EXPERIENCE

2-5 years of experience in IT support, NOC operations, technical support, system monitoring or a similar operational technology environment.

Understanding of networks, IP devices, hardware, software and connectivity troubleshooting.

Experience with ticketing and incident-management systems.

Experience within parking, CCTV, access control, IoT, telecom, mobility or command-center environments preferred.

Ability to work under pressure during live operational incidents and work shifts when required.

QUALIFICATIONS / TECHNICAL KNOWLEDGE

Diploma or Bachelor’s degree in IT, Computer Engineering, Networking, Electronics or related discipline preferred.

Working knowledge of ANPR/LPR, CCTV/IP cameras, networking fundamentals and remote troubleshooting is advantageous.

Exposure to Windows/Linux, APIs, cloud monitoring and IoT devices is beneficial.

KEY COMPETENCIES

• Incident management
• SLA management
• Technical troubleshooting
• Problem solving
• Attention to detail
• Ownership
• Speed of response
• Documentation
• Communication
• Team coordination

Job Type: Full-time

Application Question(s):

• Can join immediately
• Your current location is in the UAE?

Experience:

• Technical Operations : 2 years (Required)

Language:

• Arabic (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person