Assistant Operations Manager | Le Petit… at Palisociety · Laguna…

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI LAGUNA:

Perched on Laguna Beach's famed Coast Highway at the southern end of the town's winding oceanside route, Le Petit Pali Laguna Beach is a two-story hideaway with 41 king and suite rooms, an intimate guest lobby and bar, and a sparkling pool area nestled among soaring palm trees, all just steps from Treasure Island Beach and Goff Cove, two of the area's most revered beachfront destinations.

POSITION PROFILE:

The Assistant Operations Manager keeps Le Petit Pali Laguna running smoothly across Front Desk, Guest Services, and Food & Beverage, providing hands-on leadership, administrative oversight, and guest service excellence. You'll partner closely with the General Manager and department leaders to make sure financial performance, service standards, and brand expectations are executed at a high level, every shift.

THE TASK AT HAND:

• Oversee daily hotel operations across Front Desk, Guest Services, and Food & Beverage, ensuring alignment with brand standards and SOPs.
• Provide hands-on coverage, including Front Desk shifts and visible F&B floor presence, as business demands.
• Lead service recovery efforts and resolve guest concerns promptly and professionally, monitoring online feedback and reviews.
• Support hiring, training, scheduling, and performance management across Front Desk, F&B, Housekeeping, and Engineering.
• Manage departmental budgets, labor scheduling, and cost controls, ensuring costs stay within budgeted goals.
• Assist with on-site event execution, vendor management, and procurement of operating supplies.
• Handle administrative operations, including reservations, payroll and timecards, comps, POS, and weekly reporting.
• Participate in the Safety Committee and respond to audit findings to drive continuous improvement.

WHAT WE'RE LOOKING FOR:

Required

• Minimum 3 years in a hotel leadership role; Front Desk leadership required.
• Strong knowledge of hotel and Food & Beverage operations, with prior supervisory or management experience.
• Financial acumen, including labor management, cost control, and budget oversight.
• Strong communication, organizational, and problem-solving skills; sound decision-making in a fast-paced environment.
• Guest-service oriented with a proactive, hands-on leadership style.
• Flexible schedule, including weekends and holidays.

Physical

• Ability to stand or walk a minimum of 8 hours, with mobility for prolonged standing, walking, bending, and lifting up to 40 lbs.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).

About

MORE ABOUT US:

We're a family business, founded in Los Angeles by Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

We are an E-Verify Employer/Somos un empleador de E-Verify.