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Position Summary

The Resident Services Assistant provides administrative and customer service support to residents, guests, and staff within the community. This position serves as the first point of contact at the front office, assisting with phones, resident inquiries, office tasks, and daily community operations while maintaining a welcoming and professional environment.

Essential Duties and Responsibilities

• Answer and direct incoming phone calls in a courteous and professional manner
• Greet residents, visitors, vendors, and staff at the front office
• Assist residents with questions, requests, and general community information
• Maintain resident records, files, and office documentation
• Support management with administrative tasks, data entry, and scheduling
• Receive and distribute mail, packages, and deliveries
• Prepare notices, flyers, and community correspondence as needed
• Monitor office supplies and assist with ordering inventory
• Coordinate service requests and communicate with maintenance staff
• Maintain confidentiality of resident and company information
• Help support community events and resident activities when needed
• Perform additional office and customer service duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous receptionist, administrative, customer service, or office experience preferred
• Strong communication and interpersonal skills
• Professional phone etiquette and customer service skills
• Basic computer knowledge including email, Microsoft Office, and data entry a plus
• Ability to multitask and stay organized in a fast-paced environment
• Friendly, dependable, and professional demeanor
• Typing at least 45 wpm
• Lives with 15-20 minutes of Anaheim Hills.

Work Environment

This position operates in a professional office setting within a residential or senior living community and involves regular interaction with residents, staff, and visitors.

Compensation: $22.00 - $24.00 per hour

Palacio Senior Apartments California Real Estate

Enchanting views from high in the hills, luxurious Mediterranean architecture along with spacious bright sunny spaces and that attention to detail make this an unforgettable experience from the moment you arrive.

Our award winning apartment homes feature 1 bedroom/1 bath, 2 bedroom/2 bath open and airy spacious floorplans with 9 foot ceilings, washer/dryer hookups, patios, central heating and air conditioning, and walk-in closets.

The community offers pool and spa, four elevators for easy access, convenient laundry rooms, 24 hour fitness center, library, theatre room and full activity program including live entertainment.

Palacio is conveniently across from Anaheim Hills Plaza Shopping Center, which includes a grocery store, pharmacy, restaurants, medical, and dental offices. Also minutes to Anaheim Hills and Yorba Linda Senior Centers.

We take pride in our friendly and caring staff who are truly dedicated to the well-being of our residents.

Palacio, where Seniors are family!!!