Spa Concierge - PT at Pacific Hospitality Group in Napa, CA

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Spa Concierge

Position Summary

This position pays $18.00

The Spa Concierge is the first point of contact for guests and is responsible for creating a welcoming, seamless, and personalized experience throughout their visit. This guest-facing role provides exceptional service by assisting with spa appointments, answering questions about services and amenities, processing payments, supporting retail purchases, and ensuring each guest receives attentive and memorable care.

Essential Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach.
• Manage spa reservations, schedule and confirm appointments, and ensure an efficient guest experience.
• Provide detailed information regarding spa services, amenities, hours of operation, and retail offerings.
• Escort guests to appropriate areas and provide guidance throughout their spa experience.
• Anticipate guest needs and recommend services or retail products to enhance their experience.
• Collaborate with exceptional team members and internal departments to support, elevate, and continuously improve the overall guest experience.
• Process guest payments accurately and maintain guest account information.
• Address guest questions and concerns promptly, resolving issues within the scope of responsibility or escalating to management when needed.
• Maintain a clean, organized, and inviting reception area, guest spaces, retail displays, and amenities.
• Communicate guest requests, special accommodations, and service needs with internal departments to ensure a seamless experience.
• Assist with opening and closing procedures, daily reports, and administrative tasks as assigned.
• Support Spa leadership with daily operations, communication, and guest service initiatives.
• Follow all safety, security, and hotel policies and procedures.
• Maintain punctual and reliable attendance.

Qualifications (Relevant Experience, Education & Training)

• Previous guest service, hospitality, or spa experience preferred but not required.
• We welcome candidates who are passionate about hospitality and excited to learn more about the spa environment. Training and support will be provided for individuals who demonstrate a positive attitude, willingness to learn, and commitment to exceptional guest service.
• Knowledge of luxury hospitality standards, guest relations, and spa services is helpful.
• Strong communication and interpersonal skills with the ability to create positive interactions with a diverse range of guests.
• Ability to handle guest questions, requests, and concerns with professionalism and a calm demeanor.
• Comfortable learning and utilizing hotel systems, telephone systems, and basic computer programs.
• Basic math skills and attention to detail required for guest transactions and daily operations.
• Ability to work independently while also collaborating effectively with a team.
• Professional appearance, positive attitude, and commitment to providing exceptional guest service.
• Availability to work a flexible schedule, including weekends, holidays, and varying shifts based on business needs.
• Completion of required training as scheduled.

Special Skills & Abilities / Physical Requirements

• Ability to provide attentive guest service in a fast-paced hospitality environment.
• Regularly required to sit, stand, walk, communicate with guests and team members, and perform general front desk responsibilities.
• Ability to use computer systems, handle guest transactions, and maintain accurate records.
• Ability to maintain a clean, organized, and welcoming guest environment.
• May occasionally lift, push, or pull supplies and equipment as needed.
• Must be able to safely perform essential job functions with or without reasonable accommodation.

The requirements listed above represent the knowledge, skills, and abilities needed to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.