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Retail District Manager at OXXO USA · Regional…
Job Description
Retail District Manager
Full Time · Location: Regional Office MOBS, Midland, TX, US
JOB SUMMARY
The Retail District Manager is responsible for overseeing the operations and performance of multiple retail stores within a designated geographic area. This role focuses on driving sales growth, ensuring operational excellence, and delivering an exceptional customer experience across all locations.
The District Manager will lead, mentor, and develop store managers and their teams to achieve business objectives and maintain brand standards. They will analyze market trends, identify opportunities for improvement, and implement strategic initiatives to maximize profitability. Ultimately, the Retail District Manager plays a critical role in aligning store-level activities with the company’s overall goals and fostering a high-performance culture.
KEY RESPONSIBILITIES:
- Manage and support multiple retail store locations to ensure consistent achievement of sales targets and operational goals.
- Coach and develop store managers and their teams through regular performance reviews, training, and leadership development.
- Conduct regular store visits to monitor compliance with company policies, merchandising standards, and customer service quality.
- Analyze sales reports, market data, and customer feedback to identify trends and implement corrective actions or growth strategies.
- Collaborate with cross-functional teams including marketing, inventory, and human resources to optimize store performance and resolve issues promptly.
All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of retail management experience, including at least 2 years in a multi-unit or district management role.
- Proven track record of meeting or exceeding sales targets and managing budgets.
- Strong leadership skills with experience in coaching and developing teams.
- Excellent communication and interpersonal skills.
JOB REQUIREMENTS
- Experience working in a fast-paced retail environment with a focus on customer experience.
- Familiarity with retail management software and data analytics tools.
- Demonstrated ability to lead change management initiatives.
- Knowledge of inventory management and supply chain processes.
- proficiency with retail management software and data analytics tools enhances the ability to monitor performance metrics and drive continuous improvement.
- Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
- Analytical skills are essential for interpreting sales data, market trends, and customer feedback to make informed decisions and strategic adjustments.
- utilizes leadership and communication skills daily to motivate and guide store managers and their teams toward achieving sales and operational goals
- Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
- Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
- Strong organizational skills help in managing multiple store locations, scheduling visits, and coordinating with various departments to ensure smooth operations.
- Problem-solving abilities are frequently applied to address challenges such as staffing issues, inventory discrepancies, or customer concerns.
- Will help and aid in the recruitment of potential candidates.
- Manage and resolve customer issues and conflicts in a professional manner.
- Must have a form of communication to be reached.
- Teach and role model customer service and suggestive selling techniques.
- Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
- Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.
While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.
Any salary or hourly range listed reflects OXXO USA’s good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.