Information Technology Help Desk Technician - Charlotte, NC

Summary: ORC is a respected right-of-way acquisition firm that shapes infrastructure for the future. They are seeking an Information Technology Help Desk Technician to provide first-line IT support, troubleshoot issues, and collaborate with a team to deliver high-quality IT services. Responsibilities: - Serve as the first line of IT support for all employees, providing timely and effective end-user and office support - Troubleshoot and resolve hardware, software, and connectivity issues to ensure minimal disruption to daily operations - Support and reinforce IT best practices while assisting with compliance monitoring and data integrity efforts - Collaborate with a team of tech-savvy professionals to deliver high-quality IT services - Play an integral role in supporting and advancing the goals and initiatives of the IT Department Required Qualifications: - Minimum of 6 months relevant experience in a professional IT environment - Must have basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi troubleshooting) - Advanced understanding of Windows operating systems - Must be familiar with Microsoft 365 (Outlook, Word, Excel, Teams) - Must have experience with setting up and troubleshooting printers, scanners, and peripherals - Must have an understanding of Azure and Intune (password resets, account unlocks, group policy basics) - Must have experience with desktop tools (Screen Connect, zScaler, Remote Desktop Protocol) - Must have an iOS or Android smartphone to be able to access ORC's systems - Valid Driver's License Required Skills: Networking knowledge, Windows operating systems, Microsoft 365 Important Skills: Azure, Intune, Desktop tools Nice-to-Have Skills: Problem solving, Communication skills, Attention to detail, Team collaboration Benefits: Health, dental, and vision benefits, 401(k) with company match and disability coverage, Paid time off, sick time, and holidays, Tuition reimbursement and professional training, Recognition programs and growth opportunities, Free Calm membership for you and up to five others