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Data Center Support Services Technician -… at Oracle · Phoenix
Job Description
Data Center Support Services Technician - Washington Vets to Tech (WaV2T)
Location: Phoenix, AZ, United States
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Key Responsibilities
Leverage your WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.
Respond to and triage incidents affecting facility or IT operations using your operational prioritization and incident response training.
Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.
Serve as a technical liaison, communicating clearly with technical and non-technical teams.
Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.
Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.
Plan and commission new rack equipment, assist with data center white space design, and perform structured fiber and copper cabling.
Adhere to compliance, safety, and environmental regulations, reflecting the high standards of your military and WaV2T background.
Required Skills & Experience
Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience).
0-1 years’ experience in IT infrastructure, military communications, electronics, or data center support roles (including experience gained during military service).
Proficiency in troubleshooting servers, networking devices, and IT equipment—enhanced by hands-on labs and real-world scenario training.
Knowledge of data center operations, including electrical, cooling, airflow management (hot aisle/cold aisle), and commissioning rack equipment.
Strong skills in structured cabling (fiber and copper) and inventory management.
Understanding of systems administration (Linux and/or Windows, command line), core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP), networking fundamentals (DNS, TCP/IP), and IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools).
Physically able to lift up to 25kg and work in confined or elevated settings.
Must be located near or willing to relocate to PHX, AZ.
Professional Attributes
Mission-focused discipline, exceptional documentation, and strong time-management skills.
Demonstrated teamwork, clear communication, and the ability to follow procedures under pressure.
Commitment to continuous learning, safety, and compliance.
Adaptability to new systems and willingness to contribute to a collaborative environment.
Preferred Qualifications
Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin’s University.
Experience with incident response, escalation, and change management in a technical setting.
Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $23.08 to $45.05 per hour; from: $48,000 to $93,700 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
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