Senior Provider Engagement Specialist at Optum in Knoxville, TN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Senior Provider Engagement Specialist serves as a subject matter expert in Client Service operations, bringing consistency, expertise, and operational support to Provider Engagement Specialists within the local market. This position analyzes, reviews, forecasts, trends, and presents information to support operational and business planning.

This role partners with assigned provider groups and/or financial pools, as well as fellow account managers, to achieve short- and long-term operational and strategic business goals by developing, enhancing, and maintaining operational information and models. In partnership with the local Client Services Associate Director and/or Director, the Senior Provider Engagement Specialist develops and implements effective business solutions through research and analysis of data and business processes.

The Senior Provider Engagement Specialist develops and maintains strong day-to-day relationships with key stakeholders, providers, and office staff to effectively implement business solutions developed by the Optum leadership team. This position is also accountable for the overall performance and profitability of assigned provider groups and/or financial pools.

Primary Responsibilities:

• Analyze risk pool and/or provider group performance to determine areas of focus or improvement opportunities, to include performing analysis of financial statements and other metric-related report to determine areas of focus or improvement opportunities
• Develops strategies and create action plans that align provider pools and groups with company initiatives, goals (revenue and expense) and quality outcomes
• Drive processes and improvement initiatives that directly impact revenue, HEDIS/STAR measures and quality metrics, coding and documentation process and educational improvements
• Use and analyze data to identify trends, patterns and opportunities for the business and clients, and collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues
• Collaborates with internal clinical services teams, alongside Client Services leaders, to monitor utilization trends and risk pools to assist with developing strategic plans to improve performance
• Assists provider groups with investigating standard and non-standard requests and problems, to include claims and member support services
• Maintains effective support services by working effectively with the Director of Client Services, Regional Medical Director, Clinical Services team, Operations and other corporate departments
• Demonstrate understanding of providers' business goals and strategies in order to facilitate the analysis and resolution of their issues
• Performs all other related duties as assigned
• Data analysis required to support, compile and report key information
• Drive processes and technology improvement initiatives that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, using standard project methodology (requirements, design, test, etc.)
• Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives
• Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities
• Evaluate and drive processes, provider relationships and implementation plans
• Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products
• Collaborate with other Client Services leads to foster teamwork and build consistency throughout the market
• Serves as a liaison to the health plan and all customers
• Requires solid presentation skills, problem solving and ability to manage conflict and identify resolutions quickly
• Have the ability to communicate well with physicians, staff and internal departments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5 years of experience in a related medical field or health plan setting (network management, contracting and/or recruitment, provider relations or in medical practice)
• Experience with Medicare health care operations including HEDIS, CMS reimbursement models, and Medicare Advantage
• Experience developing long-term positive working relationships
• Experience communicating and facilitating strategic meetings with groups of all sizes
• Experience working independently, using good judgment and decision-making
• Experience conducting performance evaluations to identify performance measures or indicators and the actions needed to improve or correct performance, relative to the goals
• Experience resolving complete problems and evaluating options to implement solutions
• Knowledge of state and federal laws relating to Medicare
• Proficiency in Microsoft Word, Excel and PowerPoint
• Reliable transportation and ability and willingness to travel, both locally in assigned territory and non-locally, as determined by business need up to 70%

Preferred Qualifications:

• Healthcare management experience
• Experience acting as a mentor to others
• Client Management experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.