Senior ERP Analyst at Optum in Hyderabad, Telangana, IN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Comply with Optum and client business unit requirements, employment terms, company policies, procedures, and applicable operational directives
• Configure, support, and enhance Workday Supply Chain Management capabilities, primarily Workday Procurement and Workday Inventory
• Support end-to-end procure-to-pay and inventory processes, including requisitions, approvals, purchase orders, receipts, returns, stock requests, transfers, counting, replenishment, and inventory adjustments
• Maintain supply chain foundation data such as suppliers, purchase items, catalogs, spend categories, units of measure, inventory sites, stocking locations, and related hierarchies
• Partner with business stakeholders to gather requirements, document current and future-state processes, evaluate options, and translate needs into scalable Workday solutions
• Configure and troubleshoot Workday business processes, condition rules, validations, notifications, routing, security groups, and domain or business-process security policies
• Design and maintain operational reports, dashboards, calculated fields, and reconciliation controls for procurement, inventory, supplier, and financial data
• Support integrations with suppliers, procurement networks, finance systems, third-party logistics providers, and other internal or external applications. Monitor schedules, investigate failures, and coordinate resolution
• Perform functional testing, regression testing, integration testing, and user acceptance testing. Prepare test scenarios, expected results, evidence, and defect documentation
• Manage change-control activities and migrate approved configuration, reports, and integrations across Workday tenants through production release
• Monitor ServiceNow queues, interface errors, scheduled jobs, and urgent requests. Resolve incidents and service requests within agreed service levels and provide timely updates to peers, leaders, and clients
• Assist with Workday releases, feature assessments, maintenance activities, security reviews, access requests, and production-readiness validation
• Analyze root causes, recommend preventive actions, prepare support documentation, and contribute to knowledge transfer and cross-skilling
• Identify automation, process standardization, data-quality, user-experience, and control improvements across procurement and inventory operations
• Work effectively with client, finance, procurement, supply chain, integration, reporting, security, and informatics teams with limited supervision
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Graduate degree or equivalent experience
• 7 years of hands-on Workday experience, including at least 5 years supporting Workday Procurement, Inventory, or closely related Workday Financial Management and Spend Management capabilities
• Hands-on experience configuring Workday business processes, condition rules, validations, security, notifications, and approval routing
• Experience with Workday reporting, business objects, data sources, calculated fields, and data validation or reconciliation
• Experience troubleshooting production issues, integration failures, security concerns, data discrepancies, and business-process exceptions
• Solid functional knowledge of procure-to-pay and inventory-management processes, including requisitioning, purchasing, receiving, returns, replenishment, stock movement, and inventory accounting touchpoints
• Understanding of Workday tenant management, migration and change-control practices, release management, and testing methodologies
• Proven analytical, problem-solving, documentation, communication, and stakeholder-management skills
• Proven ability to work independently, manage priorities, collaborate across global teams, and provide clear status updates
• Willingness to learn and grow in a dynamic Workday environment and to work during US business hours when required.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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