Schedule Specialist at Optum in Lake Charles, LA

Explore opportunities with Christus Home Health, a part of LHC Group. As part of the Optum family of businesses, we provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

Primary Responsibilities:

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits

• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualification:

• High school education or equivalent experience

Preferred Qualifications:

• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
• Exceptional organizational, customer service, communication, and decision-making skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $22.85 per hour based on full-time employment. We comply with all minimum wage laws as applicable.