Apple Field Engineer at Optimal… · Ottawa

Field Apple Engineer

Location: Ottawa, Ontario, Canada – Onsite

Duration: 2 Months

Employment Type: Full-time Contract

Role Purpose

We are seeking a hands-on Field Apple Engineer to assist with the configuration, setup and deployment of applications across Apple devices. The successful candidate will be responsible for ensuring devices are configured correctly, applications are installed and tested, and devices are ready for use in accordance with technical requirements and organisational standards.

This role requires a practical, detail-oriented individual with experience working with Apple devices, application configuration and end-user technical support.

Key Responsibilities

• Configure and set up applications on Apple devices, including iPhones, iPads and MacBooks, as required.
• Install, configure and test applications to ensure they function correctly.
• Assist with device provisioning, setup and deployment.
• Configure device settings, user accounts, connectivity and application permissions.
• Troubleshoot application installation, configuration and compatibility issues.
• Ensure devices are configured according to established technical specifications and procedures.
• Perform basic diagnostics and resolve device-related technical issues.
• Maintain accurate records of configured devices, application installations and completed tasks.
• Provide hands-on technical assistance to users during device setup and deployment.
• Escalate complex technical issues to the appropriate support teams.
• Ensure all work is completed accurately and within agreed project timelines.
• Follow organisational procedures for device security, data protection and application management.

Essential Requirements

• Hands-on experience configuring and supporting Apple devices.
• Experience installing, configuring and troubleshooting applications on iOS, iPadOS and/or macOS.
• Good understanding of Apple device settings, application permissions and connectivity.
• Basic troubleshooting skills relating to applications and device configuration.
• Strong attention to detail and ability to follow technical instructions.
• Good verbal and written communication skills.
• Ability to work independently and as part of a technical team.

Advantageous Experience

• Experience with Mobile Device Management (MDM) solutions such as Jamf or Microsoft Intune.
• Exposure to Apple Business Manager and automated device enrolment.
• Experience with enterprise application deployment and device provisioning.
• Previous experience supporting large-scale device rollouts or technology deployment projects.

Core Competencies

• Strong technical aptitude and problem-solving skills.
• Methodical and detail-oriented approach to device configuration.
• Good organisational skills and time management.
• Customer-focused approach to technical support.
• Ability to work in a fast-paced, project-driven environment.