Healthcare Programs Training Coordinator at Optima… · San Diego

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: Serene Health Group is seeking a motivated and detail-oriented Healthcare Training Coordinator to support the development and delivery of training programs across multiple departments. This role plays a key part in ensuring staff are equipped with the knowledge and skills necessary to effectively implement Enhanced Care Management (ECM), Community Supports (CS), Behavioral Health (BH) programs, and other current and future healthcare products and services. The Training Coordinator collaborates with internal departments to design, coordinate, and facilitate engaging learning experiences that align with organizational goals, regulatory requirements, and operational workflows. Responsibilities: • Assist in the design, development, and delivery of instructor-led and virtual training programs aligned with ECM, CS, BH programs, and emerging healthcare products and services. • Support the creation, standardization, and ongoing maintenance of training materials, including presentations, job aids, SOPs, guides, and e-learning modules. • Facilitate onboarding, cross-training, and refresher trainings for new hires and existing staff using structured curricula. • Adapt training content to meet the needs of diverse audiences, including clinical staff, behavioral health teams, care coordinators, case managers, and administrative personnel. • Incorporate adult learning principles and interactive techniques to enhance learner engagement, comprehension, and retention. • Conduct knowledge checks, assessments, and post-training evaluations to measure learning outcomes and identify improvement areas. • Stay current on program updates, policy changes, clinical workflows, and industry best practices to ensure training accuracy and compliance. • Coordinate training schedules, logistics, and communications across departments, programs, and service lines. • Manage training calendars, participant enrollment, attendance tracking, and completion records through Learning Management Systems (LMS). • Prepare training environments (in-person and virtual), including materials, system access, and basic technical troubleshooting. • Serve as a primary point of contact for training-related inquiries, providing timely support to staff and internal departments. • Support large-scale training initiatives, including program launches, system implementations, and updates to healthcare service offerings. • Assist in facilitating webinars, workshops, and group training sessions under the guidance of senior trainers or leadership. • Provide basic coaching and reinforcement to support application of training concepts within ECM, CS, BH, and other service workflows. • Observe workflows and training sessions to identify knowledge gaps and performance improvement opportunities. • Partner with supervisors, clinical leaders, and program managers to support onboarding effectiveness and ongoing staff development. • Ensure all training content aligns with regulatory requirements, organizational policies, payer guidelines, and program standards (e.g., Medi-Cal, managed care, behavioral health regulations). • Support audits, readiness activities, and compliance reviews by maintaining accurate and up-to-date training documentation. • Assist in updating training materials to reflect changes in state, federal, or program-specific requirements, including new healthcare products or service lines. • Maintain accurate training records, including attendance, completion rates, certifications, and evaluation results. • Generate training reports and track key performance indicators (KPIs), including completion rates, learner feedback, and training effectiveness. • Attend department and cross-functional meetings to gather insights into training needs and communicate updates. • Support continuous improvement initiatives by providing feedback on training delivery, materials, and learner engagement. • Perform additional duties as assigned. Education and Experience: • High school diploma or GED required; Associate’s or Bachelor’s degree in Education, Healthcare, Communications, Behavioral Health, or a related field preferred. • 2+ years of experience in training, onboarding, education, or workforce development. • Valid California driver’s license and valid vehicle insurance required. • Experience in healthcare, managed care, behavioral health, public health, or community-based services preferred. • Familiarity with Enhanced Care Management (ECM), Community Supports (CS), Behavioral Health (BH), or similar programs is highly preferred. • Experience using Learning Management Systems (LMS) or training platforms required. Required Skills/Abilities: • Strong verbal and written communication skills, with the ability to clearly convey complex healthcare and programmatic information. • Ability to simplify and translate clinical, operational, and regulatory concepts for diverse audiences. • Strong organizational and time management skills with attention to detail. • Proactive, adaptable, and able to learn new programs, services, and workflows quickly in a fast-paced environment. • Strong interpersonal skills with a collaborative, team-oriented approach. • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and virtual training tools (e.g., Zoom, Teams). • Ability to manage multiple priorities and meet deadlines with minimal supervision Physical Requirements: • Must be able to travel using personal vehicle to offices in San Diego and surrounding counties to conduct training. Mileage reimbursement for the use of your vehicle is at the IRS standard rate. • Prolonged periods of sitting at an office desk on the computer. • Lifting: Able to lift up to 15lbs. Pay range $27.50 - $33.50 USD Benefits Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, & Vision Benefits: We have various insurance options for you and your family. Short & Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships.   Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.