CLIENT RELATIONS MANAGER at Opensity Solutions in Richmond, VA

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Client Relations Manager

We are seeking a highly organized and service-driven Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services including mail, hospitality, facilities, and vendor management, while driving operational excellence, project execution, and continuous improvement.

Compensation: $75,000 annually

Key Responsibilities:

• Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service delivery
• Serve as the primary escalation point for service issues; develop and execute resolution plans
• Maintain and optimize operational playbooks, procedures, and service standards
• Manage hiring, onboarding, and training of team members
• Oversee project timelines, milestones, and deliverables, ensuring on-time execution
• Conduct audits across service lines and provide coaching to enhance performance

Move & Project Management:

• Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholders
• Manage logistics, budgets, timelines, and communications for projects involving multiple vendors
• Provide hands-on onsite support during moves and ensure post-move readiness and functionality

Vendor & Records Management:

• Manage vendor relationships, including storage, retrieval, and document destruction services
• Oversee contracts, service quality, and performance expectations

Communication & Change Management:

• Act as the central point of contact for workplace initiatives and moves
• Deliver clear, consistent updates to leadership and staff
• Drive engagement and adoption of workplace changes

Space & Facilities Management:

• Optimize space utilization and resolve space-related challenges
• Identify maintenance needs, upgrades, and cost-saving opportunities
• Ensure quality assurance across workplace operations and user experience

Qualifications:

• Proven experience in office services, workplace operations, or similar function in a corporate setting
• Strong project management and vendor coordination skills
• Ability to remain composed and solutions-oriented in fast-paced environments
• Excellent communication and leadership capabilities
• Detail-oriented with a focus on continuous improvement and service excellence

#LI-KB1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.