Product Engineer, Security at Open in Amman, Amman, Jordan

About Open

Open.cx is the AI customer experience platform, automating support, outbound, sales, and customer understanding, built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.

We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.

We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.

The Role

Product Engineers at Open.cx own problems end-to-end: from spotting an opportunity, to talking directly with users, to shipping the feature in production with no layers in between, no hand-off culture. You are a full-stack owner.

This role focuses on security: hardening the platform, access control, and keeping enterprise customer data safe. You will work on a genuinely hard product, AI customer experience infrastructure used by enterprises at scale across Europe, the US, and the GCC. The codebase is React + TypeScript throughout. The problems are real, the users are live, and the impact is measurable and scalable.

If you want to work somewhere that trusts engineers to think, decide, and ship then look no further!

What You'll Do

• Identify product opportunities: Spot gaps or improvements before anyone asks you to. Bring proposals, not just execution.
• Talk to users directly: Understand problems by speaking with the people experiencing them. No layers, no filtered requirements.
• Ship features end-to-end: Plan, prioritise, and implement full-stack features (React + TypeScript) from concept to production.
• Own quality: Code reviews, testing, performance, reliability this is your product as much as anyone's.
• Collaborate closely: Work with the Customer Engineering team to incorporate real user feedback into what you build next.

What We're Looking For

• Experience with application security, secure infrastructure, or compliance work is a big plus.
• 3+ years of experience building and shipping software products.
• Strong TypeScript and React you are comfortable owning a full-stack feature without hand-holding.
• Product instinct you can look at a workflow and know what to fix, not just implement what you are told.
• Speed and quality in balance you ship fast without leaving messes.
• Willingness to talk to customers and let reality shape your priorities.

What We Offer

• Top-of-market compensation.
• Full health insurance.
• Equity participation we want you building this like you own it.
• Direct collaboration with world-class engineers at a YC-backed company with real enterprise traction.

We are a small team. Every engineer here matters enormously. If you are the type who thrives with real ownership and real impact, Let’s talk.