Customer Service Representative at Ontario… · Brampton

Ontario Security Defence Services Inc. is currently seeking friendly, reliable and customer-focused individuals to join our growing team as Front Desk Representatives.

Are you someone who enjoys helping people, communicating with others and creating a welcoming environment? Are you looking to gain valuable work experience or transition into a new industry?

We want to hear from you!

We welcome applicants from a variety of backgrounds, including retail, hospitality, hotels, restaurants, reception, office administration, call centres and general customer service.

No previous experience in this specific position is necessary. Our on-site supervisor will provide training, guidance and ongoing support to help successful candidates learn the role and become comfortable with their responsibilities.

If you have a positive attitude, are dependable and enjoy interacting with people, this could be an excellent opportunity for you!

About the Position

As a Front Desk Representative, you will be responsible for providing professional customer service and assisting with everyday front-desk operations at an assigned property.

You will serve as one of the first points of contact for residents, visitors, guests and building occupants, helping ensure everyone receives a friendly and professional experience.

This is a customer service and administrative position, not a security guard position.

Roles & Responsibilities

Your daily responsibilities may include:

• Greeting residents, visitors, guests and building occupants in a friendly and professional manner.
• Providing excellent customer service and creating a welcoming first impression.
• Answering general questions and providing directions or information.
• Answering incoming telephone calls and directing inquiries appropriately.
• Assisting with visitor registration and maintaining visitor logs.
• Receiving, organizing and recording incoming packages and deliveries.
• Notifying residents or designated contacts when deliveries arrive.
• Assisting with general administrative tasks and front-desk documentation.
• Communicating with residents, visitors, property management and building staff.
• Assisting with appointment scheduling and amenity booking requests where applicable.
• Maintaining an organized and professional front-desk area.
• Receiving general maintenance inquiries and forwarding requests to the appropriate department.
• Following established workplace procedures and communicating operational concerns to the on-site supervisor.
• Working cooperatively with colleagues to maintain a positive environment.

Qualifications & Skills

We are looking for individuals who are:

• Friendly, approachable and professional.
• Strong communicators with excellent interpersonal skills.
• Customer-focused and comfortable interacting with different people.
• Reliable, punctual and responsible.
• Organized and attentive to detail.
• Comfortable using computers, email and basic office applications.
• Able to work independently and as part of a team.
• Willing to learn new skills and take direction.

Previous Experience – An Asset, Not a Requirement!

We encourage applications from individuals with experience in:

• Retail and customer service.
• Hotels and hospitality.
• Restaurants and food services.
• Reception and front-desk operations.
• Office administration.
• Call centres and customer support.
• Sales and guest relations.
• Property management and residential services.
• Other customer-facing industries.

Have experience in another field that involves working with people? We would still love to hear from you!

You do not need previous condominium, building or property-management experience to apply.

Training & Development

We understand that not everyone has experience working in this type of environment.

Successful candidates will receive on-site training from our experienced supervisor, who will explain the daily responsibilities, workplace procedures and expectations.

We believe the right attitude, willingness to learn and dependability are just as important as previous experience.

Unlike certain security industry positions, applicants for this role will not be asked to obtain a licence.

Your interview will focus on your customer service abilities, communication skills, professionalism and willingness to learn.

Our on-site supervisor will provide the necessary training for the position.

What We Offer

• On-site training provided by an experienced supervisor.
• An opportunity to gain valuable customer service and administrative experience.
• A professional and supportive working environment.
• Opportunities to develop communication and workplace skills.
• The opportunity to become part of a growing organization.

How to Apply

If you enjoy working with people, have a positive attitude and are looking for an opportunity to learn and grow, we encourage you to submit your application.

Whether you have years of customer service experience or are just getting started, we would be happy to hear from you.

Apply today and take the next step in your career with Ontario Security Defence Services Inc.!

Pay: $21.00-$25.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Company events
• Flexible schedule
• On-site parking

Work Location: In person