Senior Technical Expert Paints & Coatings at Omya Asia… · Mumbai

Key Accountabilities
Assume prime management responsibility for technical service activities at a major number of Omya accounts and potential accounts. Visit customers and work with them to optimize the use of Omya’s products. Develop customer relationships with key production/technical personnel. Assist Sales on influencing (selling) key decision makers. Report on work being done with customers. Manage trials on the pilot equipment, customer plant or other outside facilities. Assist respective segment sales manager with the development and revisions of sales plans semi-annually. Conduct product trials at customer’s plants or laboratories.

Solid line(s) to
Sales Director Segment

Dotted line(s) to
n/a

Number of direct reports
n/a

Number of total reports
n/a

Number of dotted line(s) reports
n/a

Performance Measures
KPIs agreed in yearly MbO. - tbd -

Other requirements
Excellent command of both oral and written local language and English are required. Good command of both oral and written additional language is beneficial. Willingness and ability to travel up to 60%.

Internal contacts
Sales, Marketing, Operations, Customer Service, Logistics, Technology & Innovation, Group Technical Service, Group Engineering departments

External contacts
Customers, principals and external engineering companies

Education
University degree in engineering / chemistry or a relevant subject area

Experience
Minimum of 7-15 years of relevant technical and/or lab service experience. International work experience is beneficial.

Knowledge and skills
Excellent understanding and knowledge of one or multiple Omya-served marketplaces (i.e., Polymers, Paints, Coatings, Adhesives, Cosmetics, Food, Pharma, Agriculture, Water & Air Treatment, etc.).

• Personality with an excellent service and entrepreneurial mindset, having a feeling for providing the right technical and lab service level to ensure and drive customer satisfaction and underline our leadership as an industrial mineral producer.

• Proven effective self-motivation to drive assigned tasks and to promote collaboration across the organization.

• Effective communication skills (oral and writing) with the strong ability to interact with individuals from a range of backgrounds and at all levels.

• Excellent project management skills, incl. project documentation.

• Excellent analytical skills to interpret data from lab, field, and customer trials.

• Strong ability to give recommendations based on lab, field, and customer trial results.