Rooms | Leader in Development at Omni Hotels &… · Charlotte

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue.  The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property.  Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division.  Each commitment will provide resources and evaluation criteria.

Will learn and perform all aspects of Front Office and Housekeeping operations

Oversees the performance of staff and takes corrective actions when necessary

Scheduling of staff

Maintains accurate payroll records to ensure staff is paid correctly

Cleaning and inspecting guest rooms

Responds to guest requests and complaints as required

Monitor’s product inventory and order additional products as necessary

Interviewing and selection of staff

Follow up on established training steps.

Handle guest comments and complaints and ensure guest satisfaction.

Communicate with guests and receive feedback.

Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards

Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

An Associate’s degree or higher is required, preferably in Hospitality Management.

Previous Housekeeping or Rooms Division experience is preferred.

Must be willing to work 50 hours per week with a flexible schedule

Willingness to relocate upon completion of the program to ensure timely promotion to a management role

Previous experience in a hotel or a related field preferred

Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality

Projects enthusiasm, professionalism and a positive attitude at all times

Pays precise attention to detail, order and cleanliness

Has outstanding written and verbal communication skills, and exceptional phone manner

Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.