Residence Security Officer at Omni Hotels & Resorts in Louisville, KY

Residence Security Officer

Overview:

This position ensures that all hotel guests, associates, and hotel property are maintained in a safe and secure environment.

Responsibilities:

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. Monitor/distribute visitor and vendor access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Assist with supervision of pool area, being able to work in all weather conditions, indoors and outdoors. Perform other duties as assigned by LP and Rooms Division Management. Provide concierge services at residences.

Qualifications:

Minimum one year security/loss prevention experience and/or customer service role with consistent guest interaction and guest resolution responsibilities. Must be First Aid and CPR certified and/or willing to receive such training. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment Excellent customer service, service recovery and problem solving skills. Must be able to reach various areas of the hotel at a rapid pace if necessary Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations. Maintain confidentiality and exercise sound judgment when handling sensitive matters. Must be available to work Saturday-Sunday: 2:30 PM-11:00 PM. Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned. Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhead, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift.