Ibis | Host at Omni Hotels & Resorts in Fort Lauderdale, FL

JOB PURPOSE: The Host is responsible for creating a welcoming and professional first and last impression for guests while supporting the overall flow and service of food and beverage operations. This role ensures guests are greeted, seated, and assisted in a timely and courteous manner and provides guest service support across multiple outlets and locations as assigned, based on business needs. Essential duties include, but are not limited to:

Provides guest service support across food and beverage outlets, as assigned based on business needs Greets guests promptly and courteously upon arrival, maintaining a polished and professional demeanor Manages reservations and guest inquiries via phone and reservation systems using sound judgment and accurate timing Monitors dining room activity to ensure appropriate seating flow, guest comfort, and service coordination Seats guests by identifying clean, available tables and providing menus in accordance with service standards Assists managers with opening, closing, and operational readiness of dining areas Anticipates guest needs and responds appropriately to enhance the guest experience Manages guest flow during peak periods and maintains order at the restaurant entrance Assists service staff as needed to support efficient operations Maintains familiarity with menus, daily specials, VIP guests, function sheets, and hotel activities Thanks guests upon departure and invites them to return, ensuring a positive closing interaction Duties, responsibilities, and work locations may change or be assigned at any time based on business needs. Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

Minimum one (1) year experience in a host or guest-facing hospitality role preferred Fine dining or steakhouse experience preferred Strong verbal and written communication skills Ability to multitask and remain organized in a high-volume environment Professional appearance, demeanor, and performance standards required Ability to work a flexible schedule, including weekends and holidays and overtime

Work Environment & Physical Requirements

Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance Ability to stand and walk for extended periods, including entire shifts Requires repetitive motion Work may be performed in indoor and outdoor environments

Tools & Equipment

POS and reservation systems/open table Computer, phone, printer

Additional Responsibilities

Performs other duties as assigned