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Senior On-Site Engineer at OCU Group in RJ McLeod - Dingwall

Mid LevelOn-siteFull-timeRJ McLeod - Dingwall

Job Description

Senior On-Site Engineer

Application Deadline: 27 December 2026

Department: OCU Digital

Employment Type: Permanent - Full Time

Location: RJ McLeod - Dingwall

Reporting To: John Antonio

Description

We are looking for an experienced Senior On-Site Engineer to take ownership of Digital Technology across one of our sites, acting as the senior technical point of contact and leading the delivery of a high-quality IT service.

This is more than a traditional IT support role. You will take responsibility for site technology performance, managing complex escalations, driving permanent solutions and ensuring colleagues receive a consistent and reliable service.

Alongside your hands-on technical responsibilities, you will mentor and develop other on-site engineers, setting standards for technical delivery, customer service and continuous improvement. Working closely with site leadership and wider Digital Technology teams, you will play a key role in strengthening service delivery and supporting the continued growth of the business.

What You’ll Do

Take ownership of Digital Technology across the site, acting as the senior point of contact for technical issues and escalations.
Lead the resolution of complex technical incidents, ensuring issues are properly investigated and permanently resolved.
Provide advanced hands-on support across end-user devices, Microsoft 365, Windows, macOS, applications, identity, access and connectivity.
Monitor site service performance, identify recurring issues and drive improvements to service quality and user experience.
Lead the local response to major incidents, providing clear updates to site leadership and wider support teams.
Mentor and coach on-site engineers, developing technical capability and maintaining high standards of service delivery.
Work collaboratively with Service Desk, Infrastructure, Workplace and Security teams to improve technology services.
Oversee third-party suppliers and contractors attending site, ensuring work is delivered to the required standard.
Maintain accurate asset records, technical documentation and knowledge articles.
Support site changes, equipment installations and technology improvements, ensuring minimal disruption to operations.

Skills, Knowledge & Expertise

Essential:

7+ years' experience in IT support within a multi-site or enterprise environment, including senior or lead-level responsibilities.
Proven experience taking ownership of a site, region or service area, with accountability for service performance and user experience.
Strong technical knowledge of Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
Experience with identity and access management, including MFA, permissions and joiner and leaver processes.
A track record of managing complex technical escalations and major incidents through to resolution.
Experience mentoring, coaching or developing other IT engineers.
Excellent communication skills, with the confidence to engage with senior stakeholders and non-technical colleagues.
Ability to work autonomously, prioritise competing demands and maintain a hands-on approach to technical support.
Strong documentation, asset management and problem-solving skills.

Desirable:

ITIL Foundation or an equivalent understanding of IT service management.
Experience with problem management, root cause analysis and reducing recurring incidents.
Familiarity with endpoint management tools such as Intune, JAMF or RMM platforms.
Experience with PowerShell, scripting or automation to improve service efficiency.
Experience managing third-party suppliers and technology vendors.
Understanding of change management and assessing the impact of technology changes on site operations.