Processor cum Authoriser – Unit Trust Processing at OCBC in Malaysia

Processor cum Authoriser – Unit Trust Processing
Location: OCBC Malaysia, Menara OCBC
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Role Purpose:
The primary role of a Processor is to attend to Unit Trust transactions for customer and ensure timely and accurate processing
Involvement and support in project/ enhancement testing and verification
Incumbent must ensure strict adherence to Bank policies, procedures and operational controls. He/ She must contribute as a team member to meet agreed processing turnaround time and customer service excellence
Job Responsibilities:
Attend to and ensure that customers’ instructions are promptly and accurately processed
Ensure that proper instructions are obtained prior to processing
Work closely with business partners to ensure that customer requirements are met
Ensure timely and proper accounts reconciliation
Perform proper documentation and archival for customer instructions, completed transactions and reports
Ensure strict compliance and adherence to Bank policies, guidelines and established procedures and policies
Ensure prompt attendance to customer feedback for timely resolution
Work closely with project team to perform user acceptance testing (UAT) and verification accurately and timely
Skills – Soft:
Able to multi-task independently as well as in a team
Possess good analytical and problem-solving skills
Good written and verbal communication skills
Initiative, resourcefulness, highly organise
Knowledge – Technical:
Computer literacy
Good working knowledge in Microsoft Application – Excel and Word are essential
Knowledge – Specialist:
With Unit Trust Product knowledge is preferrable
Education (minimum): Degree (fresh graduates are encouraged to apply)
What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.