Retail Media Manager at Ocado Retail in Hatfield, England, GB

Retail Media Manager

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Reports to: Strategic Accounts Lead

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Ocado Ads is undergoing an exciting transformation as we launch our new UK retail media network. This Retail Media Manager is a critical leadership position, responsible for shaping and scaling the media planning function, with a specific focus on working with really exciting Soft Drink and Beers, Wines & Spirits accounts.

You will act as the specialist and lead across the full media mix from brand to performance, powered by insights, ensuring we execute and deliver a new, value-driven operating model for our suppliers and commercial teams.

You will use both analytics and commercial acumen to steer your portfolio of clients and business partner with our internal commercial teams to ensure media plans deliver profitable outcomes. Critically, you will also develop and manage a media partner, own the overall revenue targets for your portfolio, and be a pivotal leader in developing our market-leading retail media and data proposition, always enhancing the customer experience.

What you’ll do

Commercial Planning & Client Ownership

• Drive and generate advertising revenue through a consultative sales approach, through strategic delivery of media and data within commercial terms and unlocking incremental revenue streams.
• Pitch and generate revenue of the Beet Insights platform, through consultative selling.
• Business partner with commercial teams to ensure supplier media plans are delivering defined commercial outcomes and strong campaign performance.
• Hold accountability and management of the retail media investment and revenue targets for the supplier portfolio under your remit.
• Advise and guide suppliers to create strong media plans that help deliver against brand, Ocado, and Customer objectives, across the Ocado Ads portfolio.
• Be able to pitch compelling, customer-first media plans that are linked to the suppliers’ strategic goals, across the full Ocodo Ads portfolio, on and offsite.

Strategic Leadership & Team Management

• Lead and manage a highly engaged, high-performing Media Partner across media planning, Beet usage, supplier relationship management, and internal stakeholder alignment.
• Foster a new team of Retail Media Managers and Media Partners as the department grows, providing coaching and development as they become industry experts.
• Be responsible for building out a new operating model for media planning, working alongside buyers to integrate media strategy seamlessly.

Data, Insights & Cross-Channel Expertise

• Own reporting of media utilisation and performance (Onsite, Offsite, Beet and overall ROI) to inform future media plans and propositions.
• Use sophisticated analytical skills (primarily via Beet) to simplify the complex, demonstrating the value of media investments to diverse internal and external audiences.
• Oversee the strategy and execution of media plans across all channels, including onsite, offsite, and other evolving media formats.
• Identify larger opportunities (ie. events) and recognise the bigger picture and connect with the wider organisation, translating high-level strategy into simple, executable plans.

Who you are

• Strong team management and proven leadership credentials, with experience building or mentoring a high-performing team.
• Highly analytical and commercially astute individual, with direct experience managing a P&L or revenue targets.
• Extensive experience working with retail media plans, FMCG brands, and/or media agencies.
• Have strong customer relationship management skills, with a proven track record of building trusted, long-term relationships with senior stakeholders.
• Comfortable with sales, negotiation, and presenting complex data-driven proposals.
• A credible individual who can project trust and lead with authority across various seniority levels.
• Strong passion for the development of our new retail media network and being a pivotal part of a major transformation roadmap.
• Ability to navigate the complex, embrace ambiguity, and maintain momentum in a fast-paced environment.
• Calm under pressure; detail-oriented; pragmatic; self-aware and resilient.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.