Guest Service Representative | Part-Time |… at Oak View Group · Palm…

Overview This Guest Service Representative assists with the general Visitor Services operations at the Visitors Center and serves as a guest liaison for visitors, guests, clients, and related personnel to assure that outstanding service is achieved and to enhance the overall guest experience. This role pays an hourly rate of $18.00 - $18.21. Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until December 18, 2026. Responsibilities Greets guests and clients. Assists and resolves guest questions, inquiries, and concerns. Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions. Maintains merchandise, literature, and guest information, including ordering, stocking, merchandising, cleaning, and zoning. Monitors guest flow and events to ensure a high level of satisfaction. Assists with operational paperwork and administrative tasks. Follows up on concerns and opportunities. Answers phones. Operates and balances cash registers and provides cash management activities as assigned. Uses computers and the internet to access and deliver information and create reports and other documents. Assists in developing processes, procedures, communication materials, and operating manuals and documents. Attends and participates in planning, training, and staff meetings. Provides backup and closing coverage, including answering phones, directing guests, filing, basic computer work, delivery of faxes and mail, monitoring copiers and fax machines, and closing duties as assigned. Promotes and fulfills Oak View Group goals and brand promise. Participates in safety programs to achieve safety goals. Assists with various department and organization projects and special assignments as needed. Performs other assigned duties as required. Qualifications Previous experience working in a hospitality or retail-related area preferred. Previous experience with cash management activities is preferred. Ability to use general office equipment, including computers, fax machines, copy machines, and cash registers. Ability to communicate clearly with guests and colleagues. Knowledge of the Palm Springs area, including hotels, restaurants, retail, and entertainment. Knowledge and use of Word, Excel, Outlook, and Explorer. Professional appearance and attitude. Ability to work both independently and in a team environment. Ability to lift heavy objects as needed. Ability to work extended periods of time, both walking and/or standing. Ability to work various hours, including nights, weekends, and holidays. Must be able to work at least 20 hours per week.