Team Lead (ACH & WIRES Transfers) at Oak Leaf HR LLP · Bangalore…

Role & Responsibilities:

 Supporting Check Processing/ ACH/ Wire/ Card/ FX Operation

 Capable of independently leading & managing the day-to-day operations

a. Process management

b. Client relationship

c. Internal Stakeholder Relationship Management

d. Audits & Compliance

 Must have experience in Payment Process.

 Proactive understanding of the process, doing RCA & putting mitigation plans in place

for issues

 Play an integral role in continuous improvement of reporting processes

 Developing relationships with business and ensuring span adds maximum value

 Manage adhoc project work of Client

 Point of contact for Clients & Internal stakeholders

 Flexible to work per demand

 Modify Operations as needed to meet service level agreements under supervision of

Operations Manager.

 Ensure timeliness on reporting and client deliverables.

 Take initiative to continuously improve the process

Key Deliverables:

 Excellent communication and presentation skills – to be part of Client calls and

Management Calls.

 Self-driven, results-oriented with a positive outlook, and a clear focus on high quality

and business profit

 A natural forward planner who critically assesses own performance

 Mature, credible, and comfortable in dealing with senior big company executives

 Empathic communicator, able to see things from the other person's point of view

 Well-presented and businesslike.

 Sufficiently mobile and flexible.

 Keen for new experience, responsibility and accountability

 Able to get on with others and be a team-player

Skills and Qualification –

 Hands on experience & nuances of operations related to Payment processing

 Excellent client facing capabilities in terms of managing escalations & relationship

 Excellent communication (Written & Verbal English)

 Analytical (Tactical & Strategic) & forward-thinking mindset

 Flexible to travel & work between locations for business reasons

 Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the

client

 Good understanding NACHA, Fedwire/CHIPS/SWIFT

 Strong knowledge of Payment processing rules and Dispute Handling

 Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or

equivalent banking portals.

 Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.

Behavioral Skills:

 Strictly US Shift Working Hours (8.30 PM IST To 5.30 AM IST)

 Should be flexible to do Over Time duty if required.

 Work from Office – No Hybrid of WFH

 Should be flexible with the weekly off

 Punctual and adherence to attendance and Leaves

 To report to Team Lead/Manager and follow the Instructions and the HR Policies as per Company

Certifications Needed:

 Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign

Equivalent

 Minimum experience required: 3+ years in ACH Operations within a financial institution or payments

processing environment

 Experience with ACH processing systems

 Strong knowledge of NACHA operating rules, Regulation E, and the ACH network.

 In-depth knowledge of check clearing processes, Check 21, Regulation CC, and item processing

systems

Expected Competencies:

 Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude

and attitude towards work and the Team.

 Service Orientation: Candidate should be Customer Centric and committed to delivering the best to

Customers and the Business.

Pay: Up to ₹850,000.00 per year

Benefits:

• Provident Fund

Work Location: In person