General Manager at O2 Fitness in Raleigh, NC

General Manager

We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do our best to make this a valuable and rewarding work experience for you. We strive to create an environment where it is not only easy to gain knowledge, but where it is hard not to. Think of O2 fitness as a place where your newly acquired knowledge and skill can be put into action.

About O2 Fitness

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

Description

A General Manager provides leadership and management for the success of our company, the success of their club, and the success of themselves. They are responsible for the overall production of their club in all departments including Member Experience, Membership Sales, Personal Training, Front Desk, Kids Club, and Housekeeping. They ensure a profitable and successful business by carrying out our company's mission and values while executing our systems within the O2 Fitness foundation. Candidates must have a passion for fitness and wellness, and a desire to assist others; helping them live a healthy lifestyle.

Essential Responsibilities

• Facilities
  • Maintain an exemplary level of cleanliness and maintenance throughout the club.
  • Ensure that the club passes and maintains all required inspections and certifications.
  • Gain a complete knowledge of all club standards, services, programs and operations.
  • Oversee risk management initiatives including; emergency response protocols and trainings, incident reporting and documentation, facility maintenance and signage, and legal contracts.
• Member Experience
  • Provide timely feedback and gratitude towards member suggestions and compliments to ensure delivery of an excellent member experience.
  • Build rapport and lasting relationships with prospective and current members.
• Sales
  • Work with the management team to develop and review the short and long-term goals of O2 Fitness, as well as implement plans to achieve them.
  • Drive revenue through daily leading and coaching of the Sales and PT teams.
  • Work with the sales team to develop and review monthly goals and other sales initiatives.
• Leadership
  • Lead, evaluate, and coach all team members to elicit their best performance, bolster their loyalty to O2 Fitness, empower them to accept responsibility for their departments success, and engender a high level of employee engagement.
  • Accountable for complete staffing of all positions in the club including the training, coaching, disciplining, completion of performance reviews and termination.
  • Lead, coordinate and prepare for appropriate internal meetings including; daily huddles, meetings and club walkthrough with the Area Director and COO, leadership trainings, weekly GM meeting/training, etc.
  • Other duties as assigned to support O2 Fitness vision and mission.

Experience

• Sales
• Customer service
• Leadership
• College Education preferred
• CPR/AED and First Aid certifications preferred

Qualities for Success

• Excellent communication skills
• Personal passion for the brand
• Ability to manage multiple priorities, coordinate ongoing projects, plans, and people in a fast-paced environment
• Strong time management and organization skills
• Extensive knowledge of all club activities and promotions
• An understanding of health club operations
• Must be highly motivated

Benefits

• Competitive Salary
• Sales Commission
• Monthly and Quarterly Bonus Opportunities
• Paid Time Off
• Benefit options consisting of Medical, Dental, Vision, Disability, Life and AD&D insurances
• Company-paid Basic Life insurance
• 401(k) options available (including company match) after meeting plan eligibility requirements
• Complimentary memberships to our fitness and wellness brands
• Discounted Personal Training services at O2 Fitness