Nortel/Avaya Technician - Dedicated at NWN Carousel in Exeter, RI

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

We are seeking a skilled Nortel/Avaya Cabling Technician to join our team at Washington Dulles International Airport (IAD). The successful candidate will be responsible for installing, maintaining, and troubleshooting cabling systems, supporting Nortel digital and analog phone systems, and ensuring reliable connectivity for airport tenants. This is an on-site role requiring hands-on technical expertise in a dynamic airport environment.

Essential Duties and Responsibilities:

• Install, terminate, test, and maintain copper and fiber cabling infrastructure throughout IAD Airport.
• Perform cross-connects and troubleshoot Nortel digital and analog phones; Avaya experience is a plus.
• Execute MAC (Moves, Adds, Changes) operations for end-user devices and cabling systems.
• Patch fiber circuits, shoot light, and troubleshoot fiber connectivity issues to ensure optimal service to airport tenants.
• Perform fiber cleaning, extension, and comprehensive troubleshooting as needed.
• Maintain accurate documentation of work performed, update circuit records, and revise Excel-based tracking spreadsheets.
• Work effectively in a fast-paced environment, responding promptly to service requests and minimizing downtime.
• Collaborate with other airport technical teams, vendors, and stakeholders to coordinate cabling projects and repairs.

Qualifications

- Proficiency in troubleshooting copper and fiber cabling systems.
- Hands-on experience with Nortel digital phones; familiarity with Avaya systems is preferred.
- Strong knowledge of cross-connecting and troubleshooting Nortel digital and analog telephony infrastructure.
- Experience with fiber patching, light testing, and resolving fiber circuit issues.
- Experience with rack and stack (router/switch and UPS) preferred.
- Ability to read, update, and maintain Excel spreadsheets for documentation and inventory tracking.
- Demonstrated experience performing MAC operations efficiently.
- Expertise in cleaning, extending, and troubleshooting fiber optic cables.
- Strong organizational and communication skills; ability to work independently or as part of a team.
- Commitment to maintaining high safety standards in an airport environment.
- Ability to lift 50 pounds.
- Must have current driver's license and a clean driving record.

Work Environment:

• On-site position at Washington Dulles International Airport (IAD).
• Must be able to walk long distances within the airport, access confined spaces, and occasionally work at heights.
• Flexible schedule to accommodate after-hours or emergency work as required.
• On-call responsibilities.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.