Relationship Manager at Nuvei in Sofia-City, Bulgaria

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Relationship Manager to build and preserve trusting relationships with our clients. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our enterprise clients to boost our brand, relationships and profits in the long-run.

• 2-5 years of experience in relationship management, account management, sales, customer success, or client-facing roles within the payments, fintech, FX, or financial services industry.
• Experience managing and developing client relationships, with a strong focus on customer satisfaction and retention.
• Exposure to payments, FX, fintech, or other financial products is highly desirable.
• Understanding of customer relationship management (CRM) systems and best practices.
• Strong commercial mindset with the ability to identify opportunities to grow existing client relationships.
• Excellent communication and stakeholder management skills.
• Strong problem-solving abilities and a proactive, customer-focused approach.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Collaborative team player with strong organizational skills.
• Bachelor's degree in Business Administration, Finance, Economics, or a related field, or equivalent professional experience.
• Fluent written and spoken English.

Responsibilities

• Serve as the primary point of contact for a portfolio of high-value clients.

• Build and maintain strong, long-term relationships with clients, ensuring a high level of satisfaction and engagement.

• Understand clients' business needs and develop tailored plans to support their growth and success.

• Identify and build relationships with key stakeholders and decision-makers within client organizations.

• Resolve client issues and escalations in a timely and effective manner, coordinating with internal teams as needed.

• Identify and drive upselling and cross-selling opportunities within the existing client portfolio.

• Promote the adoption of products and services that deliver value to clients and support business growth.

• Monitor client performance, proactively identify risks, and implement retention strategies.

• Maintain a high standard of customer service and collaborate with cross-functional teams to deliver an excellent client experience.

• Strive to retain and grow the assigned portfolio while achieving client satisfaction and revenue objectives.

• Support business growth by identifying and engaging prospective clients to establish new relationships.

• Competitive holiday allowance

• Health insurance

• Employee Assistance Program

• Sport membership card

• eVouchers

We are an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically distributed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual base salary range for this role in the primary location is EUR 29,000 - EUR EUR 36,000 (gross). This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.