Client Project Manager at NTT DATA North America in Navi Mumbai, india

Client Project Manager

Location: Navi Mumbai, india · Hybrid

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Key Roles and Responsibilities:Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objectiveEngages with stakeholders to deliver projects from original concept through final implementationEnsures client satisfaction and manage escalations, acting as a single point of contact to the clientEnsures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

What we are looking for

Key Roles and Responsibilities:
Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
Engages with stakeholders to deliver projects from original concept through final implementation
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Manages the delivery of the project/programme, including rigorous scope control and change management
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Documentation and management of risks and issues
Ensures clear and concise communications to all stakeholders
Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
Coordinates activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills and Attributes:
Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
Ability to establish strong relationships with internal stakeholders and external clients
Excellent client-centricity skills and ability to work at client sites
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Excellent written and verbal communication skills
Excellent team-building skills and ability to work in high-pressure environments
Ability to manage urgent and complex tasks simultaneously
Good business acumen and commercial skills
Passionate, strong initiative, self-driven with a commitment to succeed
Good influencing ability whilst taking a collaborative approach
Decisive with good attention to detail ability
Ability to promote project services to both internal stakeholders and external clients
Competent in project change management
Familiarity with the industry, domain, or technology related to the client's project
Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation

Academic Qualifications and Certifications:
Project Management degree or equivalent with a relevant related experience
Relevant project management certifications preferably PMP
ITIL certification is preferable
Required Experience:
Seasoned project management experience preferably in a multinational professional services environment
Seasoned client engagement experience
Demonstrated understanding of the project life cycle
Demonstrated competency in project change management
Seasoned experience managing expectations when balancing alternatives against business and financial constraints

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.