Inside Sales Manager at Novagard Solutions in Cleveland, OH

Summary/Objective

The Inside Sales Manager strengthens customer relationships and supports revenue growth through proactive outreach, opportunity management, quote follow-up, and account support. This role partners across Sales, Customer Operations, Marketing, Planning, and Leadership to deliver responsive, consistent customer experience.

Essential Functions

The Inside Sales Manager will focus on sales execution, customer engagement, and revenue support. Responsibilities include, but are not limited to:

• Conduct proactive outreach to grow, retain, and reactivate accounts.

• Identify and qualify opportunities using sales history, buying patterns, open quotes, and customer account activity.

• Partner with outside sales on target accounts, product recommendations, pricing, and market initiatives.

• Manage opportunities from initial contact through closure, documenting status, next steps, timing, pricing, and product needs.

• Advance quotes by resolving barriers and coordinating internally to improve conversion.

• Maintain pipeline data for forecasting, account planning, and leadership reporting.

• Provide responsive product and account support that builds customer trust.

• Resolve pricing, sample, order, service, and account questions promptly.

• Analyze sales activity, conversion, trends, and account performance to identify risks, opportunities, and actions.

• Coordinate across functions to meet commitments and remove customer-service barriers.

Core Competencies

• Customer relationship management and responsive service

• Sales growth, business acumen, and opportunity management

• Clear communication, collaboration, and follow-through

• Analytical problem solving and sound decision-making

• Proficiency with Microsoft Office, CRM, ERP, and reporting tools

• Organized, proactive, and results-oriented work style

Supervisory Responsibility

This position does not have direct supervisory responsibility but may coordinate sales activity, customer follow-up, and account support efforts with internal teams and outside sales representatives.

Work Environment and Physical Demands

This is a full-time, office-based position in a collaborative team environment with frequent interaction across Sales, Customer Operations, Marketing, Planning, Production, Quality, and Logistics. The role requires regular effective communication, the occasional ability to carry up to 10 pounds, and the ability to traverse between floors.

Position Type, Expected Hours of Work, Travel

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. (Subject to change based on business demands.) Occasional travel may be required for customer visits, sales meetings, trade shows, training, or business reviews.

Required Education and Experience

• Associate or bachelor’s degree in business, sales, marketing, or a related discipline preferred

• 5+ years of inside sales, customer operations, sales support, or account management experience

• Demonstrated success building customer relationships, advancing opportunities, and supporting revenue growth

• Manufacturing, distribution, or B2B sales experience preferred

Additional Eligibility Qualifications

• Experience with ERP and CRM systems; Microsoft Dynamics 365, Salesforce, or similar tools preferred

• Working knowledge of pricing, order management, customer service, and sales support

• Proficiency with Excel, Outlook, Word, PowerPoint, and Power BI

• Strong communication, organization, follow-up, and presentation skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.