Technology and Computer Support Consultant at Northwestern… · Phoenix

Technology and Computer Support Consultant

The responsibility of the Technology and Computer Support Consultant is to provide front-line computer support and/or coordinate technology resources to resolve office technology issues. Where possible, this includes answering basic technology support questions or directing/coordinating resolution with Network Support, resources on LINKnet, supporting Home Office department, and/or a library of technology reference materials. This includes overall Network Office Technology Administration, such as equipment tracking, equipment agreements, on-going computer clean ups, office moves, etc.

Job Responsibilities:

· Act as liaison between the network office personnel and network support desk (NSD)

· Answer troubleshooting questions for computers, laptops, phones, and other related office equipment

· Support and maintain LAN/Server

· Enter issues in HPSM to generate tickets and to track technology trends

· Install system changes

· Provide sign-on maintenance/assistance

· Set-up and maintain computers belonging to the network office.

· Set-up and maintain computers belonging to FRs

· Set-up and maintain phone systems, internet, video conferencing and printers

· Order network office computers and track maintenance agreements

· Consult with financial representatives regarding the purchase of individual computers and printers

· Manage non-computer related technical systems and equipment, including maintenance agreements for equipment

· Train network office personnel in the use of the phone/voice mail system

· Train network office personnel in the use of printers, fax machines and copiers

· Determine usage charges for printers, faxes, and copiers

· Coordinate network office moves with regards to technical equipment and set-up

· Provide support during test pilots (SPOC)

· Provide non-computer related technical support

Qualifications:

· Travel is necessary in this role with locations such as cities in Arizona, Milwaukee, New Mexico, El Paso. Frequency – monthly to every other month.

· Minimum of 2 years of computer break fix and/or consulting.

Structure:

· In office – Monday to Friday – 8am-5pm

· Location – 2201 E Camelback Rd, Ste 400, Phoenix, AZ 85016

Compensation:

· $70,000 annual salary

Benefits

· Paid Time Off

· Medical, Dental, and Vision Insurance

· Retirement Plan

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a minimum of 2 years break/fix computer experience?

Work Location: In person