Business Administrative Specialist - NH at Northwest… · Nashua

Summary: Northwest Registered Agent is looking to add to our team in our Nashua, NH office. The Business Administrative Specialist will handle various administrative tasks, support clients, and ensure business filings are processed accurately and timely.

Responsibilities:
- Process mail – Open, scan, file, and send out mail accurately and within set timelines
- Process Service of Process – Process and upload Service of Process documents to our portal
- Handle business filings – Research requirements, prepare filings, submit to the Secretary of State, and monitor status to ensure everything moves forward on time and accurately
- Support clients directly – Answer client questions via email and phone; help walk-in clients understand their options and move forward with their business needs
- Problem-solve and own it – Identify issues before they become problems, research answers, coordinate with teammates (both local and remote experts) to solve client problems, and follow through without needing reminders
- Learn continuously – Build expertise across our services, products, and how we help clients, Stay curious and adaptable as your responsibilities grow
- Support your teammates – Help where needed, share what you've learned, and be someone others can count on

Required Qualifications:
- Strong attention to detail and organizational skills
- Self-motivated and a quick learner
- Excellent customer service skills and clear communicator
- Can-do attitude and genuinely want to help clients succeed
- Comfortable with computer systems and online research
- Eager to learn about our business and solve client problems
- Approach work as if it were your own business
- Make good decisions, solve problems, and interact with clients in a genuine and personable manner
- Collaborative and coachable
- Available to work in-office daily, Monday–Friday

Preferred Qualifications:
- Background in retail, restaurant, hospitality, or other customer-facing roles

Required Skills: Mail processing, Service of Process document handling, Business filings preparation and submission, Client support via email and phone, Online research, Computer systems proficiency

Benefits: 100% employer-paid medical, dental, and vision, 22 days PTO annually + 4 paid holidays (New Years Day, 4th of July, Thanksgiving Day, Christmas Day), PTO increases to 29 days after 3 years; flexible, uncapped after 5 years, Paid maternity and paternity leave, 6% company matching 401(k) with no vesting period, Annual review with raise option, Dental insurance, Health insurance, Life insurance, Paid time off, Parental leave, Vision insurance, 401(k), 401(k) matching