IT Specialist at Northgate Resorts in Grand Rapids, MI

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the Nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We do not do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The IT Specialist will assist with the day-to-day technological needs of the organization by troubleshooting, working with third party vendors, and serving as an admin on deployed equipment. This position will serve as the point of contact to assist with IT related concerns for all locations. This position reports to the Director of Human Resources.

DUTIES & RESPONSIBILITIES

• Manage local, third party contacts and contracts
• Serve as administrator of user logins (e.g. emails and reservation software)
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and troubleshoot systems and applications
• Respond to help desk requests and document solutions accurately
• Provide in-person, phone, and video support to diagnose and revolve hardware and software issues
• Maintain internal Resource Website and Employee Directory
• Train team on g-suite set up and usage
• Manage Office 365, drop box, and adobe licenses
• Order electronics (e.g. computers, tablets, cc terminals) and record assets
• Manage admin privileges and user logins on all deployed equipment
• Assist with acquisition surveys and planning for IT needs
• Troubleshoot security systems and cameras
• Review invoices and contracts for IT projects
• Assist with transfer of domains, mx records, dns issues
• Troubleshoot IT concerns at home office and resorts
• Identify inefficiencies and technology-driven improvements
• Maintain accurate records of technical issues, resolutions, and equipment inventory
• Explore IT that could be implemented to lower operational costs
• Other tasks and responsibilities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Degree in Computer Science or a related field
• Experience as an IT professional
• Proficient with Microsoft Office, G-Suite, Asana preferred

QUALIFICATIONS / REQUIREMENTS

• Demonstrated knowledge of relevant operating systems and software
• Efficient troubleshooting abilities
• Familiarity with Azure services such as Entra ID
• Working knowledge of infrastructure security tools such as firewalls, network security monitoring, and anti-malware
• Knowledge of security frameworks and compliance standards including PCI-DSS
• Working knowledge of network configuration and installation
• Strong analytical and problem-solving skills
• Excellent written, verbal, and interpersonal communication abilities

ESSENTIAL PHYSICAL DEMANDS

• Must be able to lift up to 15 pounds
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to access and navigate each department at the organization’s facilities

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.