Field Trainer at Northern Management Group in Milford, MA

NOW HIRING: In-Store Field Trainer
Dunkin' | Train. Inspire. Grow.

Are you passionate about developing people, driving operational excellence, and helping teams succeed? Dunkin' is seeking an energetic and motivated In-Store Field Trainer to support restaurant teams through hands-on coaching, operational training, and technology education. On floor in-store work required throughout the week and on weekends as needed.

Position Summary

The In-Store Field Trainer plays a key role in ensuring team members and managers are equipped with the knowledge and skills needed to deliver exceptional guest experiences. This position provides training in restaurant operations, customer service, food safety, and company technology platforms, including website and IT systems.

Key Responsibilities

• Deliver engaging in-store training for new and existing team members.
• Coach employees on Dunkin' operational standards, food safety procedures, and customer service excellence.
• Support the onboarding and development of employees.
• Conduct restaurant assessments and identify training opportunities.
• Train staff on company technology platforms, including:
  • Online ordering systems
  • Store websites and digital platforms
  • POS systems and kiosk technology
  • Mobile app functionality
  • Basic troubleshooting and IT support procedures
• Assist with website updates, digital menu management, and technology rollouts.
• Ensure consistent execution of brand standards across multiple locations.
• Track training progress and provide feedback to leadership teams.
  
• Other duties as assigned.

Qualifications

• Previous restaurant, retail, hospitality, or training experience preferred.
• Strong communication, coaching, and presentation skills.
• Comfortable teaching technology and digital tools to team members of varying skill levels.
• Experience with POS systems, websites, online ordering platforms, or basic IT troubleshooting is a plus.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and reliable transportation.

What We Offer - ***Ask about our Sign-on Bonus, Retention Bonuses, and Anniversary Rewards!

• Competitive pay
• Career growth opportunities
• Health and wellness benefits
• Paid training and development
• Flexible scheduling
• Supportive and team-focused work environment

Ideal Candidate

You are a people-focused leader who enjoys mentoring others, solving problems, and helping teams embrace both operational and digital excellence. You thrive in a fast-paced environment and enjoy making a direct impact on employee success and guest satisfaction.

Join the Dunkin' team and help shape the next generation of restaurant and technology leaders!

Apply today to become our In-Store Field Trainer and make a difference across multiple Dunkin' locations.