Tax Technician 1/2/3 (PCN 042004) at North… · Anchorage

Summary: The North Carolina Department of Agriculture and Consumer Services is seeking a Tax Technician to join their Tax Division in Anchorage. This role involves examining financial statements and tax returns, providing customer service, and supporting program operations to ensure compliance with regulations.

Responsibilities:
- Examine gaming financial statements, tax returns, license and permit applications, and bonding documents for accuracy, completeness, and compliance with statutory and regulatory requirements
- Provide customer service by assisting taxpayers, permittees, and licensees with filing requirements, online portal questions, and general inquiries
- Process and reconcile cash deposits, prepare deposit documentation, and ensure accurate recording in division systems
- Support program operations by reviewing incoming documents, issuing permits and notices, and assisting with corrections and routine compliance actions
- Contribute to consistent program administration by applying policies, identifying issues, and referring complex questions or filings to senior staff when needed

Required Qualifications:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail
- Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
- Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience
- Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
- Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change
- Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions
- Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor
- Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues

Required Skills: Tax return preparation, Tax return review, Tax compliance, Clerical skills, Data entry, Record keeping, Arithmetic/Mathematical reasoning, Technical competence

Benefits: Flexible work schedules, Possible hybrid telework opportunities, Comfortable workspace with sit-stand desks, 37.5-hour workweek, Retirement options, Medical coverage, Generous leave, Free covered parking, Option of hybrid telework may be explored to further support productivity and a strong work-life balance, Health insurance, which includes employer contributions toward medical/vision/dental, Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit), Optional Insurance Benefits: Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents), Optional Insurance Benefits: Group-based insurance premiums for Long-term and short-term disability, Optional Insurance Benefits: Group-based insurance premiums for Accidental Death and Dismemberment, Optional Insurance Benefits: Group-based insurance premiums for Long-term care (self and eligible family members), Optional Insurance Benefits: Group-based insurance premiums for Supplemental Survivor Benefits, Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses, Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS), Matching employer contribution into a defined contribution program (new employees), Employer contribution into a defined benefit or defined contribution program (current employees), Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security, Option to enroll in the Alaska Deferred Compensation Program, Personal leave with an accrual rate increase based on time served, Twelve (12) paid holidays a year