Office Assistant at North… · Pleasanton

Summary: The North Carolina Department of Agriculture and Consumer Services is seeking a detail-oriented and customer-focused Office Assistant to provide vital administrative support to both staff and the community. In this role, you will assist customers in-person, over the phone, and via email, while coordinating public education events and managing various administrative tasks.

Responsibilities:
- Providing information and guidance on permits
- Processing electronic plan submittals, update permit statuses, and issue fire permits
- Managing mail distribution, payments, and invoices, including data entry into Tyler Munis
- Maintaining office supplies and issue traffic disruption or confined entry notices as needed
- Scheduling public education events, such as station tours and ride-alongs
- Serving as the first point of contact by answering calls, responding to emails, and assisting walk-in customers

Required Qualifications:
- High school graduation or GED equivalent
- One year of general clerical experience and competency in word processing software
- Knowledge of office terminology
- Knowledge of procedures
- Knowledge of equipment
- Knowledge of proper techniques in operation of commonly used office equipment
- Knowledge of business arithmetic
- Skill to type accurately 45 wpm
- Skill to perform responsible clerical work under general supervision
- Skill to spell and use correct English
- Skill to maintain clerical records and prepare reports
- Skill to meet the public with tact and courtesy
- Skill to read and understand and interpret written materials
- Skill to use good judgment in choosing among available alternatives
- Skill to understand and carry out oral and written instructions
- Skill to establish and maintain cooperative working relationships
- Strong customer service and communication skills
- Experience in administrative support or office coordination
- A comfort working with multiple software systems (such as Accela, Image Trend, DigEPlan, GovQA, Microsoft Office, or Tyler Munis)
- The ability to prioritize tasks and remain accurate under time pressure
- A flexible, problem-solving mindset with strong attention to detail

Required Skills: Office Coordination, Accela, Image Trend, DigEPlan, GovQA, Microsoft Office, Tyler Munis, Typing 45 wpm, Clerical Records Management, Report Preparation

Benefits: Choice of One of Four Comprehensive Health Plans, Dental and Vision Coverage Plans, Life Insurance and AD&D Coverage of $35,000, 11 Paid Holidays, Floating Holidays, Paid Sick Leave, Short/Long Term Disability Plans, Annual Vacation Beginning with 10 Days, Education Incentive Pay, 457 Deferred Compensation Plan, City Contribution - no required employee contribution, Section 125 Flexible Spending Account, Employee Assistance Program, CalPERS Retirement