Airport FBO - Office Assistant/Customer Service… at North… · Appleton

Summary: Outagamie County is seeking an Office Assistant/Customer Service Representative for their Airport FBO department. The role involves providing administrative support and customer service related to aircraft operations, along with various clerical duties and assisting with airport marketing and events.

Responsibilities:
- Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies
- Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department
- Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
- Records minutes at Airport meetings
- Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets
- Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public
- Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys
- Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions
- Assists with special events for Airport and FBO initiatives
- Conducts customer surveys for Airport and FBO initiatives
- Maintain master database for all contacts for use by Administration and FBO tenants
- Maintains regular and predictable attendance, works overtime/extra hours as required
- Performs other duties as assigned

Required Qualifications:
- High school graduate or G.E.D and valid Wisconsin driver's license
- Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment
- TSA background security checks and other testing as required
- Ability to organize work
- Must be comfortable working early morning, day, and nights and in all-weather conditions
- Ability to work without direct management supervision
- Knowledge of Airport and department goals, policies and procedures
- Knowledge of and demonstrated skill in performing general clerical duties
- Ability to handle simultaneous calls on multi-line phone systems
- Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator
- Demonstrated ability to comply with appropriate safety regulations
- Ability to effectively use computer software utilized by the department
- Ability to effectively communicate in English and understand and follow written and oral instructions
- Ability to maintain strict confidentiality
- Ability to work semi-independently making sound decisions using good judgment
- Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public
- Demonstrated reliability in attendance and flexibility to work hours
- Standing and walking for extended periods of time
- Good eye-hand coordination with good peripheral vision

Required Skills: TSA background security checks, Multi-line phone systems, Photocopy machines, Fax machines, Calculator, Computer software usage, Clerical duties, Airport operations knowledge, Tact and diplomacy, work without direct supervision, Reliability in attendance

Benefits: Benefit options and paid time off for team members that work 20+ or more hours per week., Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates., Eligible employees may choose either single, limited family, or family coverage for dental., Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible., Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County., Voluntary Short-Term Disability Insurance: premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements., Long-Term Disability Insurance: All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County., Wisconsin Retirement Program (retirement plan consists of an employee-required portion and an employer-required portion; Outagamie County pays the employer portion)., Deferred Compensation allows employees to set aside pre-tax earnings toward retirement (up to 100% of compensation, to a maximum of $23,500 annually)., Flexible Spending Account Plan (pre-tax basis for certain medical related expenses and dependent care expenses)., Employee Assistance Program (EAP) provided at no cost to its employees and their immediate family members., Paid Time Off: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave., Employee and Family Clinic: Primary Health Services, Acute Health Care and Physical Therapy available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan., A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older., Fitness Center: located at the downtown campus; brand new fitness center with treadmills and other gym equipment available to all employees from 5am to 10pm daily., Pet Insurance: pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County., Values of Excellence (Recognition Program): program designed to celebrate the big wins and recognize employees for a job well done!, Continuing Education: encourages continuing education by offering Education Reimbursement for out-of-pocket expenses for continuing education (eligibility: any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course).