Shoe Care Specialist - Old Orchard Center at Nordstrom in Skokie, IL

Summary: Nordstrom is a leading fashion retailer, and they are seeking a Shoe Care Specialist to deliver outstanding customer service. This role involves performing shoe care tasks, maintaining the shine stand, and assisting customers with shoe care and minor repairs. Responsibilities: - Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards - Ensure the shine stand is organized and ready to deliver on customer expectations - Shine shoes; provide consultation on care of shoes and minor repair on shoes - Utilize store technology to answer phones, check out customers and properly record customer information - Meet department and individual productivity goals - Communicate supply needs in a timely manner to manager - Maintain accurate records of shoe care transactions and record tips daily - May flex into other shoe stock and cleaning tasks when needed Required Qualifications: - Basic math, organization, and written communication skills - Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication - A willingness to learn, and a high level of ownership for personal growth, accountability and initiative - Ability to work independently, with little or no day-to-day direction - The ability to embrace a flexible working schedule based on business needs - Continuous movement for 2-4 hours at a time, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle product and assist customers - Frequent use of hands for grasping, fine manipulation, pushing and pulling - Perform physical activities such as stooping, bending, kneeling, squatting, and crouching to shine and clean shoes - Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Preferred Qualifications: - Previous shoeshine experience; preferred minimum 1-2 years Required Skills: Shoe care, Shoeshine, Use of store technology, Results orientation Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, This position may be eligible for performance-based incentives/bonuses., Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.