QA AI specialist to Channel Quality Assurance at Nordea in Finland

Job ID: 6847

We are looking for a QA AI Specialist to join Channel Quality Assurance team either in Oulu or Helsinki.

About our team

Channel Quality Assurance is ensuring the quality for Nordea digital channels including our mobile and netbanks and we work across the Nordics. Working in Group Digital unit, where we drive Nordea’s digital transformation by creating seamless, customer-centric solutions, our mission is to deliver innovative digital experiences that empower customers and support the bank’s strategic vision. By combining deep business insight with cutting-edge technology, we ensure that every interaction is simple, secure, and personalized - helping Nordea stay ahead in a rapidly evolving digital landscape.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you'll be doing:

• Establish and drive adoption of AI-powered testing, intelligent automation and quality workflows across Nordea’s digital channels
• Develop our cross-platform Robot Framework and Python-based Test Automation project together with our TA specialists
• Collaborate with colleagues in team but also work effectively with other relevant stakeholders and communities

The role is based in Oulu or Helsinki.

Who you are

To succeed in this role, we believe that you:

• Have hands-on experience building, validating and deploying Machine Learning solutions and/or Generative AI applications, such as LLM-based solutions, AI Agents and RAG architectures
• Understand quality assurance practices for AI systems, including model validation, prompt evaluation, hallucination detection, bias assessment and AI risk management
• Have background on hands-on manual and/or automated testing, especially in System Testing/System Integration Testing levels
• Have experience in Test Automation development for system and customer/end-to-end testing
• Are passionate about leveraging automation and AI to improve software quality and customer experience

Your experience and background:

• Professional experience with quality assurance for and with AI
  • Prompt engineering, MLOps, advanced RAG techniques
• Hands-on experience with AI Quality Assurance and validation of AI-powered solutions
• Python
• Experience with Test Automation tools (Selenium, Cypress, Playwright or similar)
  • Robot Framework knowledge seen as advantage
• Mobile and/or API Test Automation knowledge seen as advantage
• Experience working with CI/CD pipelines and DevOps practices
• Efficient and self-initiated
• Excellent communication skills
• Team player and keen on helping others

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 23/11/2026. For more information, you’re welcome to contact Suvi Vakkala-Malinen at suvi.vakkala-malinen@nordea.com.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

A security clearance will be performed for the person selected for this position.