Services Coordinator at NMC Health · Abu Dhabi

Services Coordinator

A Service Coordinator helps organize, coordinate, and monitor services for children with developmental delays, disabilities, or special needs and supports their families in accessing appropriate care and resources

Responsibilities

• Coordinate developmental assessment appointments and therapy services.
• Act as the primary liaison between families, healthcare providers, therapists, schools, and community agencies.
• Conduct intake interviews and gather relevant medical, developmental, and social information.
• Develop, implement, and monitor individualized service plans.
• Schedule appointments and maintain service calendars.
• Ensure timely referrals to specialists and community support programs.
• Maintain accurate and confidential client records and documentation.
• Monitor service delivery and follow up on missed appointments or unmet needs.
• Educate families about available services, benefits, and community resources.
• Assist families with accessing financial assistance or government support programs when applicable.
• Participate in multidisciplinary team meetings and case conferences.
• Prepare reports, statistics, and documentation for quality assurance and compliance.
• Ensure compliance with organizational policies, child safeguarding standards, and applicable healthcare regulations.
• Support continuous quality improvement initiatives within the department.

Qualifications

• Bachelor's degree in Social Work, Psychology, Child Development, Nursing, Healthcare Administration, Education, or a related field.
• Relevant experience (typically 2–5 years) in child development, healthcare coordination, rehabilitation, or social services.
• Knowledge of child development milestones and developmental disorders.
• Familiarity with multidisciplinary healthcare or rehabilitation services.