Retention Executive - Placements at NIIT Foundation in Karnataka, IN

Job Description

Designation: Retention Executive – Placement

Department: Placement

Reporting To: Placement Manager / State Head

1. Job Purpose

The primary responsibility of the Retention Executive – Placement is to ensure the successful transition of placed candidates to the employer, facilitate their joining, and provide necessary handholding and support to ensure their smooth integration into the organisation.

The role will focus on bridging the gap between placement confirmation and actual joining, while ensuring post-joining follow-ups and candidate retention.

2. Key Roles & Responsibilities

A. Candidate Handover to Employer

1. Coordinate with the Placement Team to receive details of all selected and placed candidates.
2. Ensure timely and systematic handover of candidates to the respective companies/employers.
3. Coordinate with HR/recruitment teams of employers regarding joining dates, documentation, reporting locations and other joining formalities.
4. Ensure candidates receive all necessary joining-related information well in advance.
5. Act as a single point of contact between candidates and employers until successful joining.

B. Joining Facilitation

1. Regularly follow up with selected candidates to ensure they report to the employer on the scheduled joining date.
2. Identify and address challenges or concerns that may prevent candidates from joining.
3. Support candidates with documentation, travel, communication and other joining-related requirements, wherever necessary.
4. Maintain a candidate-wise joining tracker with regular status updates.
5. Ensure that every selected candidate is tracked until actual joining is confirmed through appropriate employer evidence.

C. Post-Joining Handholding

1. Maintain regular communication with candidates after joining.
2. Provide handholding support to candidates to help them adjust to the new work environment.
3. Understand and address candidates' initial workplace challenges in coordination with employer HR teams.
4. Identify candidates at risk of leaving their jobs and take timely corrective measures.
5. Coordinate with employers to understand candidate performance, attendance and continuation status.
6. Ensure regular follow-ups during the initial employment period to improve retention.

D. Retention & Existing Responsibilities

1. Continue performing all existing retention-related responsibilities assigned to the role.
2. Conduct regular follow-ups with placed candidates to track their employment status.
3. Maintain accurate retention records and update the prescribed MIS.
4. Collect and maintain joining and retention proofs as per project and funder requirements.
5. Identify reasons for dropouts and early exits and share actionable feedback with the Placement Team.
6. Prepare periodic retention reports and highlight cases requiring intervention.

E. Coordination & Reporting

1. Work closely with Placement Executives, State Teams, Centre Heads and employers.
2. Ensure timely updating of candidate-wise joining and retention MIS.
3. Share regular progress reports on selected candidates, actual joinings, pending joinings and retention status.
4. Escalate critical cases to the reporting manager for timely intervention.

3. Key Performance Indicators (KPIs)

1. Percentage of selected candidates successfully handed over to employers.
2. Percentage of selected candidates converted into actual joinings.
3. Timely follow-up and closure of pending joining cases.
4. Post-joining handholding and candidate engagement.
5. Candidate retention as per the prescribed project timeline.
6. Timely collection and submission of joining and retention proofs.
7. Accuracy and regular updating of joining and retention MIS.

4. Required Skills & Competencies

• Good communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Ability to counsel and motivate candidates.
• Problem-solving and conflict-resolution skills.
• Basic knowledge of MS Excel and MIS reporting.
• Ability to coordinate with corporate HR teams and candidates.
• Strong ownership, accountability and result orientation.

5. Educational Qualification & Experience

• Graduate in any discipline.
• 1–3 years of experience in placement coordination, candidate engagement, HR operations or retention activities.
• Experience in the skilling, employability or NGO sector will