Assistant Community Manager in Charlotte, NC at NHE in Charlotte, NC

Assistant Community Manager

Location:  Rosewood Commons I & II- Charlotte, NC

Summary
Supports efficient property operations under the Community Manager. Oversees daily functions including leasing, pricing, collections, administration, resident services, and maintenance coordination. Ensures compliance with policies during leasing and application processing. May supervise onsite staff in the Manager’s absence. Must be flexible to work varied schedules, including weekends and holidays.

Key Responsibilities

Financial Management

• Assist with monitoring budgets and controlling expenses
• Support annual utility analysis
• Ensure timely collection and deposit of rent, fees, and other income
• Review accounts receivable weekly; issue late notices
• Review, code, and submit invoices
• Monitor monthly budget reports and suggest adjustments
• Purchase supplies/equipment as directed (approval required for large expenses)

Property Operations

• Conduct daily property inspections to maintain quality and safety
• Monitor occupancy and maintain waiting lists
• Support resident retention efforts (events, programs, communications)
• Assist with lease renewals and occupancy strategies
• Ensure maintenance is completed and documented
• Inspect vacant and repaired units for readiness
• Obtain bids for capital improvements and make recommendations
• Monitor landscaping, safety risks, and overall property condition
• Assist with required inspections and reports

Staff & Vendor Coordination

• Support recruiting, training, and staff development
• Promote teamwork and positive work environment
• Ensure timely personnel administration (evaluations, payroll, etc.)
• Enforce company policies and regulatory compliance
• Coordinate closely with maintenance staff
• Resolve vendor/contractor issues

Resident Relations

• Resolve resident concerns professionally and promptly
• Handle disputes according to company guidelines
• Plan and attend resident events
• Deliver high-quality customer service

Compliance

• Complete move-ins, move-outs, recertifications, and documentation
• Ensure compliance with HUD, LIHTC, Fair Housing, and other regulations
• Interpret regulations and recommend process improvements
• Prepare for audits and inspections

Additional Duties

• Attend training programs
• Perform leasing and operational duties as needed
• Complete other assignments as directed

Skills & Abilities

• Strong communication and interpersonal skills
• Organization and multitasking ability
• Sales and customer service skills
• Ability to work independently with professionalism
• Attention to detail and problem-solving skills
• Team-oriented mindset

Qualifications

• Property Manager/PMIC license preferred
• Experience in leasing, sales, or customer service
• Knowledge of property management laws and financial practices
• Valid driver’s license or reliable transportation

Education & Experience

• College degree preferred
• Experience with Microsoft Office and property management systems (Yardi, Rent Café, etc.) preferred

Additional Information

• Regular attendance required
• Ability to perform basic math and business communication tasks
• Physical ability to inspect properties and perform routine duties

Benefits

• Health (HDHP & PPO), dental, and vision insurance
• Life and disability coverage
• HSA and FSA options
• 401(k) plan
• Employee Assistance Program
• Paid holidays (including birthday)
• Up to 130 hours PTO

About NHE, Inc.

NHE is a Greenville, SC-based real estate management company specializing in HOA, multifamily, and apartment management. The company emphasizes quality service, innovation, and strong relationships with residents and owners.

EOE